Sr Network Engineer & IT Generalist-1

BJ's Wholesale Club

151d • $98,000

About The Position

BJ’s Wholesale Club is seeking a highly skilled and versatile Network Engineer & IT Generalist to support our Perishable Distribution Center. This hybrid role is primarily focused on network engineering and operations (80%) with additional responsibilities in general IT support (20%). The ideal candidate will have expertise in network infrastructure – Routing, Switching, SDWAN, WiFi along with a solid foundation in IT infrastructure and end-user support to act as the IT person at the Perishable Distribution Center with Subject Matter expertise in Network Engineering.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• 3+ years of experience in a technical support or network engineering role, preferably in a retail or distribution environment.
• Hands-on experience with Aruba Networks – Switches and Access Points, and Aruba Central, Ekahau Wireless Tools, and Fortinet firewalls is a plus.
• Hands-on experience working in a fast-paced mobile distribution warehouse – WIFI on fast moving fork lifts.
• Hands-on experience with Workspace ONE (Airwatch), Zebra and Honeywell mobility devices, and VoCollect.
• Strong troubleshooting skills across Android, iOS, and Windows platforms.
• Working knowledge of networking technologies including LAN, WAN, VPN, and wireless.
• Excellent communication and interpersonal skills with the ability to work independently and collaboratively.
• Experience with Warehouse Management Systems, POS systems and retail technology is a plus.

Nice To Haves

• Experience with Warehouse Management Systems, POS systems and retail technology.

Responsibilities

• Responsible for supporting the overall connectivity at the Perishable Distribution Center.
• Work with the various Network teams – L2 NOC and L3 Network team, to support the network infrastructure.
• Perform device reboots (switch, router, firewall, access points and others), cable replacements, hardware replacements and installations.
• Triage and troubleshoot Network Switches, Routers, Firewalls, and WiFi.
• Assist with network and infrastructure support including device reboots, cable replacements, basic switch/port configuration, VLAN segmentation, hardware repair, refresh and installations.
• Act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance.
• Conduct Industrial Wi-Fi coverage analysis, interference mitigation, and seamless roaming.
• Maintain cable management of IDF and MDF.
• Provide onsite support of validation of connectivity during IT change and maintenance windows.
• Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices.
• Support existing BJ’s locations within the territory, providing onsite assistance as required.
• Collaborate with corporate IT and third-party vendors to resolve complex technical issues.
• Train club personnel on proper use and maintenance of supported technology.
• Maintain accurate documentation of all technical work and ensure compliance with company policies and security protocols.
• Perform Level-1 WMS triage and collaborate with infrastructure & WMS teams.
• Use ServiceNow for Incident, request, change, problem management.
• Coordinate vendor service visits & warranty repairs.
• Deploy and support mobile devices including Honeywell, VoCollect, Zebra TC51/TC52/TC53e, MC9300/MC9400, Apple iPads, and Windows CE devices.
• Troubleshoot escalated mobility issues using remote management tools and collaborate with users and IT teams.
• Lead IT project work at the PDC and in-territory locations.
• Document architectural designs, network communication services, and service traffic data related to mobility solutions.

Benefits

• BJ’s pays weekly.
• Eligible for free BJ's Inner Circle and Supplemental membership(s).
• Generous time off programs to support busy lifestyles including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty.
• Benefit plans for changing needs including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees