Sr. Operations Manager

Techtronic Industries - TTI•Dover, NH

About The Position

TTI Floor Care NA is seeking a Sr. Operations Manager to lead distribution operations, including receipt, storage, order fulfillment, and outbound activities. This role oversees one or more major functional areas and ensures operational efficiency, accuracy, safety, and team performance. TTI offers competitive compensation and a comprehensive benefits package, including tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world-famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.

Requirements

Bachelor’s degree preferred.
2–5 years’ experience in a distribution environment (SAP/WMS/Oracle experience preferred).
2–5 years supervisory experience.
Strong leadership and interpersonal skills with the ability to influence at all levels.
Professional presence and strong work ethic.
Ability to work various shifts.
Ability to lift to 50 lbs. and perform moderate physical activity, including walking, standing, bending, and stooping.
No final warnings
No more than 6 attendance points
Efficiency and Quality goals met for the previous 3 months.
Must be in current role for 6+ months.
Must meet all job description requirements.

Nice To Haves

Lean Manufacturing or Six Sigma experience is a plus.

Responsibilities

Lead all inbound and outbound distribution activities.
Allocate labor and resources to maximize efficiency and cost effectiveness.
Ensure clear communication of operational goals and initiatives.
Collaborate with internal teams (manufacturing, sourcing, customer service, HR, etc.) and external partners to achieve business objectives.
Hold teams accountable to established procedures and performance expectations.
Support performance management, coaching, training, safety, and compliance.
Contribute to reducing employee turnover and developing process‑improvement plans.
Identify issues proactively and drive effective solutions.
Assist in managing expenses and controlling labor costs.
Ensure accurate and timely payroll, attendance, and recordkeeping.
Maintain compliance with financial and inventory‑control policies.
Understand the financial impact of operational decisions.
Manage labor utilization to meet productivity goals while minimizing overtime.
Ensure daily operations align with facility safety standards.
Monitor equipment use, enforce safety policies, and conduct required meetings and training.
Maintain equipment and facility housekeeping to company standards.
Provide safety feedback, communications, and corrective guidance.
Ensure compliance with all regulatory and company safety requirements.
Lead teams effectively through change.
Foster positive morale and maintain a supportive work environment.
Ensure employees have the tools and resources needed to succeed.
Recognize individual and team achievements.
Develop talent for future roles and advancement.