Sr Operations Manager

Maersk•Fontana, CA

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. The Senior Operations Manager reports directly to station leadership and oversees operations at a mid- to large-sized transportation terminal. This role carries significant operational complexity, with responsibility for leading up to 150 employees while managing inbound, outbound, and pickup and delivery (P&D) functions across multiple shifts within an LTL environment. This position is responsible for ensuring freight moves efficiently and safely while meeting company service and business standards. The Senior Operations Manager maintains strong working relationships with both internal teams and external customers, driving service excellence and operational performance. The ideal candidate will demonstrate strong leadership, operational expertise, and a customer-focused mindset. This role offers a rewarding and challenging career path with opportunities for professional growth and advancement. Lead, guide and direct employees to include setting goals, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules. Involved in hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion. Manage all terminal operations in the absence of the Station Manager Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations. Responsible for meeting all KPI’s assigned Ensure timely pickup and delivery of freight and verify freight for all billing Observe loading of trucks for proper handling and distribution of freight for transport Enforce all safety measures in regard to balance of freight for safe operation of trucks Oversee station operations to ensure customer satisfaction while minimizing costs Record all pertinent information on freight transport including time of departure, delivery, etc. Strong work history showing dependability This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to always perform the job due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background.
Minimum of 5 years supervisory or managment experience preferred
Knowledge of all aspects of an LTL station preferred
Must have good computer skills
Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
Customer Service focus
Possess excellent verbal, written and listening communication skills
Excellent planning and organization skills
Knowledge of hazardous materials preferred
Must have a strong work ethic and good problem solving skills
Must be able to work any shift including nights and /or weekends and in any weather condition
Must be able to lift approximately 50 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Knowledge of all aspects of an LTL station preferred
Knowledge of hazardous materials preferred

Responsibilities

Lead, guide and direct employees to include setting goals, monitoring performance, providing coaching, counseling and development.
Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules.
Involved in hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.
Manage all terminal operations in the absence of the Station Manager
Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations.
Responsible for meeting all KPI’s assigned
Ensure timely pickup and delivery of freight and verify freight for all billing
Observe loading of trucks for proper handling and distribution of freight for transport
Enforce all safety measures in regard to balance of freight for safe operation of trucks
Oversee station operations to ensure customer satisfaction while minimizing costs
Record all pertinent information on freight transport including time of departure, delivery, etc.
Strong work history showing dependability