Sr. Operations Specialist

NFM & J LP•Shreveport, LA

22h

About The Position

The Senior Operations Specialist supports multi-site janitorial operations through a combination of operational coordination, data analysis, and administrative support. This role ensures service quality, operational efficiency, and client satisfaction by bridging field execution with office-based systems, reporting, and process improvement.

Requirements

Bachelor’s degree in Business, Operations, or related field (preferred)
3–5+ years of experience in operations, facilities, or multi-site service environments
Experience supporting distributed teams or multi-location accounts preferred
Strong organizational, multitasking, and problem-solving skills
Advanced proficiency in Excel and reporting tools (Power BI or similar)
Experience with CRM and workforce management systems preferred
Ability to analyze data and translate insights into operational improvements
Strong communication skills with a customer-focused approach
Ability to work independently in a fast-paced, team-oriented environment
Weekly area/regional travel required
Flexibility in hours may be needed to support operations (days, nights, and/or weekends) as required
Able to comfortably lift 25lbs
Physical stamina, dexterity, and agility to perform inspection work
Ability to squat, bend, twist, crawl, climb, reach above shoulders, continuously walk, stand, bend, or stop as required

Responsibilities

Partner with Area Managers to support daily operations across multiple accounts and regions
Assist with onboarding new accounts, including setup and operational readiness
Monitor service delivery for compliance with contracts, SLAs, and company standards
Support resolution of service issues, escalations, and client concerns
Conduct site audits and track corrective actions to maintain quality standards
Coordinate scheduling, staffing support, and resource allocation
Track field initiatives, project timelines, and labor utilization to ensure alignment with budgets
Ensure timely completion of field service work orders
Maintain and update master operational data (accounts, staffing, schedules, budgets)
Serve as a subject matter resource for operational systems, support training and process improvements
Maintain contracts, client records, and operational documentation
Prepare reports, correspondence, and internal communications
Support payroll processing, timekeeping validation, and workforce documentation
Coordinate meetings, training sessions, and internal updates
Ensure compliance with company policies, safety standards, and regulatory requirements
Serve as a primary point of contact for employees and clients
Support invoicing, billing documentation, and basic accounting coordination
Assist with employee records, onboarding documentation, and engagement initiatives
Collect, maintain, and analyze operational and financial data across systems
Develop and distribute reports on KPIs, service quality, labor utilization, and client performance
Track and manage sales activity within CRM systems (Pipedrive, UtilizeCore, etc.)
Identify trends and provide actionable recommendations to improve efficiency and performance
Support budgeting and forecasting through accurate reporting and analysis
Create custom reports to support operational and financial decision-making
Monitor inspection programs and quality metrics across accounts
Support continuous improvement initiatives and operational best practices
Maintain proactive communication with clients to support satisfaction and retention
Ensure timely resolution of service issues and requests
Collaborate with leadership to enhance service delivery and client retention
Other duties as assigned