About the position
At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. The Sr. Principal Marketing Quality Program Manager serves as the critical link between the quality, CRM, and commercial teams to ensure timely identification, escalation, and resolution of product-related issues in the field. This role is responsible for managing all marketing-related aspects of field corrective actions and the escalation of identified product investigations, and coordinating marketing aspects of Corrective and Preventive Actions (CAPA). The Marketing Quality Program Manager ensures that commercial leadership and teams are fully informed of quality issues that may impact customers, and facilitates product returns or investigations when necessary. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
Responsibilities
- Serve as the primary liaison between the CRM and commercial, regional, and global marketing teams and the CRM quality team for all actions and activities.
- Manage CRM FCA planning and execution teams, including FCA planning for revisions and follow-ups to initial actions.
- Provide marketing input for identified product concerns entering the CAPA system.
- Manage marketing tasks associated with escalation processes and product problems reported from the field.
- Communicate quality concerns, product holds, or recalls to commercial teams in a clear, timely, and accurate manner.
- Assist with product returns or field data to support investigations of quality issues.
- Provide the voice of the customer, voice of the field, and voice of the patient as part of these processes.
- Review, comment, and approve all Issue Impact Assessments (IIAs) for all CRM products.
- Liaise with the OU GM, OU and iOU marketing VPs, and commercial OU marketing teams as needed.
- Provide ongoing training or updates to commercial teams regarding quality processes.
- Develop customer-facing materials in support of education around field quality activities.
- Attend, discuss, and vote on proposed decisions/actions as a member of the cybersecurity CAPA board.
Requirements
- Bachelor’s degree in a related field (Engineering, Life Sciences, Business, or similar).
- 7+ years of experience in marketing, quality, and/or field support roles within the medical device, healthcare, or life sciences industry.
- Product knowledge across CRM devices and services.
Nice-to-haves
- Strong communication and interpersonal skills, with the ability to effectively engage both technical and commercial teams.
- Excellent organizational and problem-solving abilities.
- Extensive clinical, field, marketing experience.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Experience managing Field Corrective Actions, product escalations, and CAPA processes.
- Experience with CRM systems, complaint handling tools, and document management systems.
Benefits
- Health, Dental and vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance/reimbursement.
- Incentive plans.
- 401(k) plan plus employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
