Sr. Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)

Amazon • Nashville, TN

15d

About The Position

The Global Standards & Customer Excellence (GSCE) organization is seeking a
Process Improvement Specialist III to drive network-wide projects and innovate
new processes at scale to join our Cross Mile Continuous Improvement (XMCI)
team. This role manages key CI initiatives across North America Operations and
ensures that projects are planned, executed, and validated with clarity and
consistency. The Senior PIS translates organizational goals into structured
project plans, coordinates cross functional partners, and ensures that
improvement activities are delivered to target outcomes.

As a Process Improvement Specialist, you will manage project delivery, validate
execution quality, and support mechanisms that improve performance in Safety,
Quality, People, and Cost. You will analyze operational data, identify
improvement opportunities, and contribute to reporting routines that inform
leadership decisions. This role works closely with operations leaders, Finance
partners, and subject matter experts across business units to ensure that CI
projects are well planned, measurable, and sustainable. You will play a critical
role in strengthening the CI culture by coaching partners, sharing best
practices, and maintaining standards across the network.

Requirements

• Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
• Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
• Bachelor's degree in operations, supply chain or logistics, or 8+ years of Amazon experience
• Experience experience using data and metrics to measure impact and determine improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross-functionally with tech and non-tech teams
• Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits), or experience communicating results to senior leadership
• Experience in oral and written communication

Nice To Haves

• 5+ years of driving process improvements experience
• Project Management Professional (PMP) or equivalent certification
• Bachelor's degree in engineering, statistics or business, or a Six Sigma Black Belt and experience as a lean sensei
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience handling ambiguous or undefined challenges through strong problem solving abilities

Responsibilities

• Lead the planning and delivery of complex improvement programs that support XMCI priorities across Safety, Quality, Cost, and Velocity.
• Translate organizational goals into clear project plans with defined milestones, success criteria, and measurable outcomes.
• Partner with cross-functional teams including Operations, Finance, Learning, Technology, and senior leadership to align objectives, remove barriers, and drive shared ownership.
• Analyze operational and business performance data to identify improvement opportunities, validate impact, and guide decision making.
• Develop and implement strategies to maximize the return on investment (ROI) for programs.
• Collaborate with subject matter experts and instructional designers to develop effective cross-mile CI execution projects
• Influence leaders at all levels by presenting recommendations, highlighting risks, and driving alignment on next steps
• Design feedback loops with customers to identify top priorities.
• Identify opportunities to automate workflows, streamline processes, and scale mechanisms across business units.
• Conduct current state analysis to identify performance, key pain points and inefficiencies.
• Develop short-term actions (0 – 3 months) and long-term (1–3 years) roadmaps.
• Contribute to continuous refinement of XMCI operating models, governance mechanisms, and portfolio management routines.
• Up to 50% travel required.
• Act as a strategic advisor to process improvement managers and field operators, providing guidance on developing and executing effective network-level program expansion, or process changes.
• Develop and maintain schedules, ensuring timely and proactive dissemination of curriculum to stakeholders throughout the project lifecycle.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level