Sr Product Analyst

About the position

As a Sr Product Analyst, you will assist with the implementation of sales force effectiveness initiatives across the organization and complete projects. You will lead Scrum Master duties include managing timelines, resolving problems, and escalating issues when required. You will manage project scopes and timelines, coordinate the collection of business requirements on initiatives and support translation of these requirements into work items for the team.

Responsibilities

• Support development of CRM with product roadmaps for tool enhancements that deliver value to the sales force while delivering robust, enterprise analytical tools for sales and senior leadership.
• Communicate statuses, changes, and updates with customers and stakeholders to maintain relationships and proactively solve problems.
• Capture business requirements from users and external partners.
• Work with other product owners to manage backlogs and new requests.
• Ensure deliverables are up to quality standards and meet functional requirements.
• Work with the sales force effectiveness technical team to determine technical solutions.
• Lead UAT and coordinate with end users.
• Organize technology development projects in support of sales support initiatives.
• Plan and run project kickoffs and go-lives including roll-out communications, UAT communications, coordination, and hypercare support.
• Establish and report on project timelines and milestones.
• Provide periodic project status updates and executive project reports.
• Identify and resolve issues that arise.
• Coordinate internal and external technical resources while managing priorities.
• Provide performance evaluations of projects on budget, timeline, lessons learned, delivery and expectations of the project. Present and incorporate into future projects.
• Facilitate internal communication and effective collaboration.
• Resolve conflicts and remove obstacles that occur.
• Help build a productive environment where team members 'own' the product and enjoy working on it.
• Run effective scrum ceremonies including agile sprints for projects and Kanban development.
• Lead scrum retrospectives and drive actionable improvements.
• Report on team performance and metrics.
• Ensure Workday development team is staying current on the latest WD HCM integration and WD Extend product releases, as well as other development tools.
• Other duties as assigned.

Requirements

• Bachelor's degree in related field, or equivalent combination of education and experience
• 5 years of business analyst, scrum master or any relevant project management experience, preferably in software development
• Strong technical understanding of soliciting and building functional and technical system requirements
• Relevant work experience across multiple operational and/or technology areas and services
• Highly motivated, team player with strong organizational and communication skills
• Innovative individual able to work independently with minimal supervision
• Results-oriented, timeliness, attention to detail and accuracy
• Familiar with technical development and technical project management processes
• Proficiency with Salesforce, Microsoft Office tools and common agile tools (JIRA, Rally)
• Strong definition, planning, scheduling, prioritization and organization skills
• Excellent analytical, diagnostic and problem solving skills

Benefits

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture