Zapier-posted 13 days ago
Senior
Remote • San Francisco, CA
Professional, Scientific, and Technical Services

At Zapier, we're not just making software—we're building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success, and as they grow, so will you. We're hiring a Senior Product Designer to lead the design of Zapier's pricing, packaging, and plan management experiences. You'll join the Revenue Zone—the team responsible for helping customers explore plan options, start trials, understand their usage, and manage billing as they grow. This is a high-impact role. The systems you design will influence how millions of users understand the value Zapier offers—and how they choose to pay for and scale with it. From free to enterprise, your work will shape the experience of evaluating plans, upgrading or downgrading, and managing spend with clarity and confidence. You'll report to Melinda Campbell, Director of Product Design for Growth & Revenue, and collaborate closely with product, engineering, finance, and go-to-market partners. This is a rare opportunity to design in a space where clarity, UX systems, and monetization strategy intersect.

  • Own the design for Zapier's pricing and plan UX.
  • Lead design across pricing tables, trial mechanics, usage thresholds, upgrade/downgrade flows, and more.
  • Translate business strategy into user-centered patterns.
  • Collaborate across product and engineering to ship high-impact work.
  • Drive monetization through research and experimentation.
  • Break down business goals into clear, testable design hypotheses, and iterate quickly based on user feedback.
  • Apply AI in the design process to accelerate exploration, prototyping, and storytelling.
  • Elevate design quality across the Revenue Zone.
  • 8+ years of product design experience, ideally in B2B SaaS.
  • Experience designing for pricing, billing, or growth spaces.
  • Experience with subscription models, pricing flows, usage management, or billing systems.
  • Ability to balance UX, business logic, and technical feasibility.
  • Experience leading end-to-end projects from ambiguous problem space to final UI.
  • Strong collaboration skills with product and engineering teams.
  • Fluency in design tools like Figma AI, v0, Cursor, or ChatGPT.
  • Experience working in close EPD trios.
  • Ability to negotiate tradeoffs and influence roadmaps.
  • Experience using AI tools to enhance design processes.
  • Remote work flexibility.
  • Diversity and inclusion initiatives.
  • Commitment to reasonable accommodations for individuals with disabilities.
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