Sr. Product Manager, Engagement, Employee Experience and Relations

Amazon • Nashville, TN

1d

About The Position

Our mission is to be Earth’s Best Employer – building people-first environments
where teammates feel valued, protected and equipped to grow. As technology and
customer expectations evolve, people remain our greatest superpower. That means
we work to empower and genuinely motivated employees to bring a Day 1 mentality
to every role, every shift and every package.

We are seeking an experienced Senior Product Manager to build the methodology,
metrics and dashboards to measure outputs of Engagement tools and programs. This
individual will work closely with the product teams within Employee Experience
and Relations as well as cross-functional partners in PXT, engineering, and
Operations. This body of work will allow us to evaluate success and impact of a
portfolio of strategic initiatives that will build pride and belonging with our
workforce of 1.4M+ employees across the globe in Operations, Health, Grocery and
Customer Service. Your impact will mean that employees don’t just do the work –
they connect deeply with their purpose, feel genuinely valued and actively
deliver the future together with enthusiasm.

This individual must have a proven ability to navigate a highly ambiguous space
to build products from the ground up, particularly in a space that historically
hasn’t had strong, tangible metrics to evaluate value. This individual will be
required to use data-driven narratives to influence the decisions of senior
business leaders and stakeholders across the company.

Requirements

• 6+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Nice To Haves

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
• Knowledge of key customer experience metrics and methodology (e.g., NPS)

Responsibilities

• Lead the development of key performance indicators for the Engagement team’s portfolio of products
• Work with a dedicated analytics teams to create and manage global dashboards of people experience metrics.
• Drive operational excellence through automation and process improvement, eliminating manual workflows and improving system efficiency
• Share data analytics that help Product and Brand teams determine new/improvement programs

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level