Sr. Product Manager, MCP

Zapier-posted 13 days ago
Senior
Remote • San Francisco, CA
Professional, Scientific, and Technical Services
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At Zapier, we're on a mission to make automation work for everyone. That means building products that empower people to do more with less and designing systems that scale as our users grow. The Agent Platform team is at the forefront of this vision: we're bringing the power of Zapier's 8,000+ app integrations to third-party AI agents, using MCP and other novel technologies. AI agents are redefining how work gets done, and we're building the infrastructure that lets them seamlessly connect to a user's entire tool stack. We're looking for a Senior Product Manager to own and implement our Zapier MCP product strategy. This role sits at the critical intersection of cutting-edge AI technology and enterprise-level orchestration. You'll work directly with technical customers, shape our product roadmap, and ensure we're building solutions that are both innovative and trustworthy.

  • Define and execute the product roadmap for Zapier's MCP Server, enabling third-party AI agents to seamlessly connect with Zapier's ecosystem of 8,000+ apps.
  • Work directly with developers, AI companies, and enterprise customers to understand their needs, gather feedback, and prioritize features that drive adoption and satisfaction.
  • Monitor the competitive landscape and emerging standards to keep Zapier at the forefront of the MCP ecosystem.
  • Seek out opportunities to help third-party developers more quickly integrate & succeed with Zapier's platform.
  • Define success metrics for your products' performance and customer satisfaction. Use data to identify optimization opportunities and guide product improvements.
  • Consult on Zapier's approach to enterprise orchestration in the AI era, working with other product teams to establish patterns that spur innovation with appropriate guardrails.
  • You center the customer in everything you do.
  • You prioritize high-impact results, proactively coordinate with stakeholders, address misalignment early, and keep leaders informed.
  • You embrace change and adapt based on customer feedback and market shifts.
  • You own outcomes, not just outputs.
  • You take initiative without needing top-down direction, but you're also an effective communicator who can bring others with you.
  • You have sound judgment and balance user needs, technical constraints, and business goals in your decisions.
  • You innovate by using AI and Zapier products, running thoughtful experiments, and turning insights into action.
  • You win together with your team.
  • You communicate clearly and transparently to share context and build trust.
  • You collaborate across teams by stepping beyond your role's responsibilities to navigate friction and contribute to shared outcomes.
  • You give, request, and use diverse feedback to improve Zapier's outcomes, even when it's hard or uncomfortable.
  • You relish a technical problem and have deep empathy for technical users.
  • You've worked with developer-facing products before, and can translate complex concepts into clear requirements and business cases.
  • You understand the developer experience and can advocate for what technical customers and decision-makers need.
  • You think on multiple time horizons.
  • You thrive in ambiguous, fast-moving environments.
  • Diversity and Inclusivity at Zapier
  • Remote work flexibility
  • Equal opportunity employer
  • Commitment to inclusion and reasonable accommodations for individuals with disabilities
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