About the position
AWS Training & Certification is looking for an experienced technical product leader who is passionate about transforming education on behalf of Amazon and its customers. As the Senior Product Manager Technical, External Services for the AWS Training and Certification Skill Builder's reseller experience, you will be responsible for the comprehensive product and technology roadmaps that work backwards from the customer, considering learners at all skill levels and across all walks of life. You will envision new ways to solve customer problems, provide innovative learning experiences across modalities, and enable our customers to solve challenging business problems by upskilling their workforce. You will own defining Skill Builder resellers' customer experiences through deep understanding of customer needs and creative solutions that stay ahead of innovations in learning. You will also work across a team of product managers to align our overall product roadmap and promotions/offers strategy in partnership with product, program, and technology teams. You will work closely every day with developers and scientists to design and create services and technologies that support delightful learning experiences. This highly technical role works closely with executive leaders, engineering, science, and customers, and partners with AWS Field and Service teams to enable customers to innovate with AWS technology.
Responsibilities
- Understand and articulate customer needs by audience and skill level.
- Align the training and certification product and program portfolio based on customer need and technology trend.
- Ensure compelling customer experience and product offers.
- Conduct data-driven analysis to define and maintain a comprehensive and compelling learning experience and product offers on Skill Builder.
- Partner across organizations and leaders to gain alignment to a single and aligned Skill Builder product strategy.
- Manage a roadmap to support the Skill Builder product strategy.
- Build and maintain trust through transparent communications at all levels of the training and certification organization and stakeholders in the AWS field and services teams.
Requirements
- 7+ years of experience owning/driving product strategy and roadmap for customer-facing backend services.
- 3+ years of experience presenting and defending technical design architectures and sequence diagrams for microservices-based applications to senior stakeholders.
- Strong analytical skills to understand and solve complex business problems and ability to make trade-off decisions between customer experience and time-to-market.
- Bachelor’s degree in computer science or other similar technical discipline or equivalent work experience.
Nice-to-haves
- 7+ years working as a technical product manager.
- 5+ years of technical (software development, network development, IT, other related) experience, working directly with Engineers on product roadmaps and features.
- 3+ years of experience in project management methodologies, business analysis, or process improvement.
- 3+ years of experience working in learning management service or technology industries.
Benefits
- Comprehensive medical, financial, and other benefits.
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
- Mentorship and career growth opportunities.
- Work-life balance and flexibility.
