Sr. Product Manager-Tech, Customer Experience and Business Trends

Amazon • Seattle, WA

7d

About The Position

Are you customer-obsessed, technically proficient, and passionate about building
products that scale customer research and drive improvements to AWS products and
their customer experience?

Amazon is seeking a motivated professional with hands-on technical experience in
product development, data analysis, and cloud technologies - combined with
strong coding skills and effective leadership abilities. This candidate will
take on the role of a Sr. Product Manager Technical on our Customer Experience
and Business Trends team.

Our team is dedicated to improving Amazon's technical products through
evaluation of the end-to-end customer experience using both internal and
external processes and technology. Our mission is to deeply understand our
customer's experience, challenge the status quo, and provide insights that drive
innovation to improve that experience. Through our analysis and insights, we
inform business decisions that directly impact customer experience in utilizing
AWS technologies. This role focuses on building and scaling customer research
products that enable systematic evaluation of AWS products and services.

You will own and build products that scale customer research and evaluation of
AWS services. You will own product roadmaps, design architectures, and work
hands-on with technical teams (when needed) to develop automation tools,
research platforms, and insight generation systems. You will collaborate with
scientists, engineers, and senior leaders to deliver products that transform how
we understand and improve customer experience. You will balance strategic
product thinking with tactical technical execution, getting your hands dirty
with implementation while driving long-term vision.

Customer Experience and Business Trends (CXBT) organization that is made up of a
diverse suite of functions dedicated to deeply understand and improve customer
experience, globally. We are a team of builders that develop products, services,
ideas, and various ways of leveraging data to influence product and service
offerings - for almost every business at Amazon - for every customer (e.g.,
consumers, developers, sellers/brands, streamers, gamers).

Our approach is based on determining the customer need, along with problem
solving, and we work backwards from there. We use technical and non-technical
approaches and stay aware of industry and business trends. We are a global team,
made up of a diverse set of profiles, skills, and backgrounds - including:
Product Managers, Software Developers, Computer Vision experts, Solutions
Architects, Data Scientists, Business Intelligence Engineers, Business Analysts,
Risk Managers and more.

Requirements

• Bachelor's degree
• 5+ years of product or program management, product marketing, business development or technology experience
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Nice To Haves

• Advanced degree (e.g., MBA, MS in Computer Science, Engineering, or related field)
• Excellent verbal and written skills (including experience presenting to senior leadership and SVP+ audiences)
• Hands-on experience with cloud security services
• Experience with customer research methodologies and customer experience evaluation
• Track record of building products that scale from prototype to production systems

Responsibilities

• Build and own customer research product roadmap: Design, develop, and scale products and tools that enable systematic customer experience evaluation across AWS services. Own the product vision and roadmap for research automation, participant management systems, study orchestration platforms, and insight generation tools. Leverage technical expertise to build scalable solutions that support real-world cloud task studies with external participants.
• Get hands-on with technical implementation: Write code, build prototypes, develop automation scripts, and contribute directly to technical implementation. Work with Python, AWS services, data pipelines, and ML/AI tools to build and optimize research products. Be willing to dive deep into technical challenges and solve complex engineering problems alongside the team.
• Invent and simplify methodologies: Plan, design, and develop a portfolio of products, tools, and systems for automated data collection, analysis, and insight generation. Continuously innovate and improve processes to optimize efficiencies and scale research operations.
• Collaborate with cross-functional teams: Work with Applied Scientists, Research Scientists, Data Scientists, SDEs, PM-Ts and TPMs to execute product development. Partner with AWS product teams and senior leadership to ensure research products deliver actionable insights. Present findings and product roadmaps to SVP+ audiences quarterly.
• Focus on customers and AWS product evaluation: Build products that enable deep understanding of customer experience across AWS services. Design systems that evaluate end-to-end customer journeys, identify pain points, and drive measurable improvements to AWS products and services.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level