About the position
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. Working within our Enterprise Technology Digital organization gives you the chance to advance Ford's reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We’re looking for insightful individuals with marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. You're a customer-centric product leader who thrives on building engaging digital experiences.
Responsibilities
- Deliver exceptional customer experiences (CX) by helping vehicle owners with a dynamic, personalized web experience.
- Focus on delivering business value to drive upsell and cross-sell of vehicle software, services, and accessories.
- Improve efficiency, increase retention, and enhance customer satisfaction through the production of quality digital products.
- Create a seamless and engaging web experience that anticipates and meets the unique needs of each customer.
- Leverage data and insights to ensure that every interaction is tailored to provide value, build trust, and foster long-term relationships with customers.
- Collaborate closely with teams of developers, designers, and business partners to deliver personalized experiences.
- Support in-depth business reviews and communicate across all levels of the organization.
- Support cross-functional product teams and work at both strategic and tactical levels.
Requirements
- Experience in product management, particularly in digital products.
- Strong analytical skills and ability to leverage data for decision-making.
- Proven ability to work collaboratively with cross-functional teams.
- Excellent communication and presentation skills.
- Customer-centric mindset with a focus on enhancing customer experiences.
Nice-to-haves
- Experience in the automotive industry.
- Familiarity with agile methodologies.
- Background in marketing, sales, or service expertise.
