Sr Product Operations Manager

LendingClub•San Francisco, CA

1d•Hybrid

About The Position

LendingClub is seeking a Sr Product Operations Manager to own and evolve the Product Operating System: the processes, tools, templates, and rituals that enable our product organization to operate at scale, delivering customer and business outcomes predictably and efficiently. Success in this role is defined by team effectiveness. You are accountable for building and owning the infrastructure that allows: • Product Managers to focus on discovery and outcomes, • Product Delivery Managers to coordinate portfolios efficiently, • and leadership to have clear visibility into progress and health. Your philosophy: The Product Team is Product Operations' Product. Your success is measured by how effectively the systems, tools and process you own enable the Product Team to operate, make decisions, and deliver outcomes.

Requirements

6+ years in product operations, product management, or related operational roles in product organizations
Bachelor's degree in a related field; or equivalent work experience
Experience building and scaling operational systems, processes, and tools for product teams
Strong understanding of modern product operating models for empowered product teams, using continuous discovery, with outcome orientation
Experience working in B2C fintech or other fast-paced, growth-focused product environments
Strong familiarity with product tooling: Jira, Confluence, roadmapping platforms (Productboard, Airtable, etc.), analytics tools (Heap, Amplitude), dashboard/BI systems (Tableau)
Ability to evaluate tools, make pragmatic selections, and drive adoption
Experience building dashboards and automated reporting systems
Strong written communication: can create clear, concise templates, playbooks, and documentation
Excellent stakeholder management: builds trust with Product leaders, PMs, and cross-functional partners

Responsibilities

Own and maintain the end-to-end Product Development Lifecycle, from discovery through delivery to post-launch learning
Establish cross-functional expectations for how Product, Engineering, Design, and Research collaborate at each stage
Ensure team balances rigor with speed, enabling teams without creating bureaucracy
Continuously improve based on feedback from Product Managers, Product Delivery Managers, and portfolio leaders
Curate and maintain a library of clear, consistent and easy to adopt templates that accelerate product work: BRDs, PRDs, discovery briefs, roadmap views, launch checklists, decision records, retrospective frameworks
Administer, optimize, and integrate the product toolchain: roadmapping platforms, delivery tracking systems, dashboards, analytics tools, research repositories
Organize and maintain a “single source of truth” for Product documentation in Confluence
Design and maintain portfolio-level dashboards that provide clear visibility into initiative status, progress toward outcomes, risks, and dependencies
Build standardized reporting frameworks for roadmap commitments, experiment results, and business outcome evaluation
Ensure leadership has consistent, reliable insights about product progress prioritizing asynchronous means
Establish and maintain Product operating rhythms, in partnership with Technology Strategy and Operations: quarterly planning, portfolio health reviews, launch readiness processes, retrospectives
Partner with Product Delivery Managers to ensure consistent adoption of standards and rituals
Partner with Analytics to ensure Product teams have access to clean, consistent product performance data
Surface insights on Product organization effectiveness: cycle time, learning velocity, delivery predictability, meeting load
Create playbooks and guides for common Product workflows: running discovery, coordinating launches, managing dependencies, tracking delivery
Measure process effectiveness and continuously improve based on data and team input
Serve as "product ops consultant" to portfolios: help teams adopt best practices, troubleshoot blockers, optimize workflows