Sr. Program Manager, DSP Capacity Planning

Amazon • Nashville, TN

9d

About The Position

As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation.

The Senior Program Manager for DSP Capacity Planning will be a key leader in the long-term capacity strategy and planning for the DSP Program. This role emphasizes creating alignment among various stakeholder teams, specifically in the fastest growing DSP business line. The program manager will design scalable programs that both optimize business size for our top partners while also ensuring our partners can satisfy customer demand year-round. This person would work closely with senior leaders in both upstream teams that build capacity plans and downstream teams that are users of those plans, becoming a key leader across the supply chain.

The Sr Program Manager will also be responsible for constantly evolving strong forecasting and analytical models that can reliably predict long range DSP capacity needs in the face of high growth and high variability in input signals.

Dive deep is table stakes on our team. Team members need to understand what drives volume variability. But after that our team's main objective is around earning trust with partner teams to build alignment on our strategies to fulfill needed volume. We also are looking for team members who exemplify invent and simplify and are always on the lookout for ways to better existing processes.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Build scalable and data driven long range DSP capacity plans.
• Build and manage processes to incorporate planning inputs in a seamless and scalable manner.
• Build partnerships with upstream planning functions to measure, control and respond to planning variations.
• Work cross-functionally with field operations and functional leaders to drive influence in capacity planning and management.
• Drive leadership business reviews on long term capacity strategy.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level