Sr. Program Manager, Executive Engagement

T-Mobile • Herndon, VA

6d • Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! T-Mobile for Business (TFB) is seeking a Senior Program Manager, Executive Engagement to lead the regional Executive Briefing Center (EBC) site in Herndon, VA. Our team drives executive engagement strategy, immersive customer experiences, and Voice of the Customer insights that inform business strategy, strengthen customer trust, and accelerate sales growth. In this role, you will own the strategy and execution of in-person, virtual, and hybrid executive briefings, partnering closely with national sales teams to design and deliver customer engagements that advance strategic relationships and support revenue growth. This highly visible role works directly with T-Mobile executives, subject matter experts, and senior leaders across Fortune 1000 and Public Sector organizations. This position is based in Herndon, VA and requires onsite attendance at least three days per week, with additional in-office presence as business needs require. Regional EBC Site Ownership · Lead the Herndon Executive Briefing Center site, owning end-to-end planning and execution of in-person, virtual, and hybrid executive briefings and accountable for overall performance and customer experience · Partner with discussion leaders, facilitators, contractors, and Workplace teams to deliver seamless, high-impact engagement experiences and ensure site readiness · Collaborate with regional and HQ EBC counterparts to drive program alignment, shared best practices, and a consistent enterprise experience across locations Executive Engagement Strategy & Delivery · Partner with national sales teams to define engagement objectives and translate customer priorities into tailored executive briefing strategies · Design engagements based on customer business priorities and sales goals to ensure relevant, outcome-driven experiences · Curate content, demonstrations, and executive speakers aligned to customer business outcomes and revenue objectives · Work with internal stakeholders to craft and deliver a cohesive, customer-centered narrative that clearly articulates how T-Mobile can support and scale their business · Facilitate executive engagements, managing transitions, executive presence, key insights, action items, and next steps · Lead the synthesis and approval of post-engagement reporting, Voice of the Customer insights, and recommended sales next steps that inform account strategy Program Impact & Continuous Improvement · Identify and implement process improvements to enhance site performance, operational efficiency, and scalability · Provide reporting and insights to measure engagement effectiveness and demonstrate business impact · Proactively manage cross-functional coordination, risks, and dependencies to ensure successful execution · Based on business priorities and individual strengths, lead strategic components of the broader EBC program, which may include operations, customer experience strategy, analytics and reporting, speaker management, content governance, or engagement innovation initiatives

Requirements

• Bachelor’s Degree in Business, Marketing, Communications, Organizational Leadership, or related field, or equivalent work experience (Required)
• 4–7 years of experience in executive engagement, B2B marketing, field or event marketing, customer advocacy, sales enablement, or program management; Executive Briefing Center experience strongly preferred
• Demonstrated experience working directly with senior executives (VP+) in internal and customer-facing settings
• Proven ability to independently lead complex, cross-functional initiatives with high visibility and measurable business impact
• Strong critical thinking skills with the ability to translate customer priorities into engagement strategies that support revenue growth
• Ability to operate effectively in ambiguous, fast-paced environments and influence without direct authority
• Excellent verbal and written communication skills with executive presence and confidence facilitating senior-level discussions
• Curiosity and comfort exploring AI-enabled tools to enhance engagement design, insight generation, and operational efficiency
• Experience working within enterprise CRM and collaboration platforms (Salesforce, Teams, Zoom, WebEx) and executive briefing management systems such as BriefingSource

Responsibilities

• Lead the Herndon Executive Briefing Center site, owning end-to-end planning and execution of in-person, virtual, and hybrid executive briefings and accountable for overall performance and customer experience
• Partner with discussion leaders, facilitators, contractors, and Workplace teams to deliver seamless, high-impact engagement experiences and ensure site readiness
• Collaborate with regional and HQ EBC counterparts to drive program alignment, shared best practices, and a consistent enterprise experience across locations
• Partner with national sales teams to define engagement objectives and translate customer priorities into tailored executive briefing strategies
• Design engagements based on customer business priorities and sales goals to ensure relevant, outcome-driven experiences
• Curate content, demonstrations, and executive speakers aligned to customer business outcomes and revenue objectives
• Work with internal stakeholders to craft and deliver a cohesive, customer-centered narrative that clearly articulates how T-Mobile can support and scale their business
• Facilitate executive engagements, managing transitions, executive presence, key insights, action items, and next steps
• Lead the synthesis and approval of post-engagement reporting, Voice of the Customer insights, and recommended sales next steps that inform account strategy
• Identify and implement process improvements to enhance site performance, operational efficiency, and scalability
• Provide reporting and insights to measure engagement effectiveness and demonstrate business impact
• Proactively manage cross-functional coordination, risks, and dependencies to ensure successful execution
• Based on business priorities and individual strengths, lead strategic components of the broader EBC program, which may include operations, customer experience strategy, analytics and reporting, speaker management, content governance, or engagement innovation initiatives

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level