Sr. Program Manager, Operational Excellence
About The Position
Toshiba Global Commerce Solutions is seeking a Sr. Program Manager, Operational Excellence. The Hardware Portfolio Operational Excellence Program Manager is the driving force behind enhancing the efficiency, quality, and cost-effectiveness of our hardware portfolio throughout its entire lifecycle, from design and manufacturing to deployment, maintenance, and retirement. This role involves leading high-impact, cross-functional initiatives, implementing Lean and Six Sigma methodologies, and fostering a culture of continuous improvement across engineering, quality, supply chain, and operations teams. The ideal candidate will combine a deep technical understanding of hardware operations with superior program management and leadership skills.
Requirements
- Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related field
- 7–10 years of experience in operations, manufacturing, supply chain, or technical program management (hardware preferred)
- Proven success leading continuous improvement initiatives with measurable, quantifiable outcomes
- Strong analytical, problem-solving, communication, and cross-functional leadership skills
Nice To Haves
- Lean Six Sigma Green Belt or Black Belt certification
- Master’s degree or MBA
- Experience with hardware logistics, inventory systems, and vendor management
- Proficiency in ERP, data analytics, and automation tools
Responsibilities
- Develop and execute the operational excellence roadmap aligned to business strategy
- Lead change management initiatives across cross-functional teams
- Drive predictable delivery and scalable operations
- Lead value stream mapping, root cause analysis, and Kaizen events
- Reduce waste, lead times, and quality escapes
- Improve throughput and on-time delivery performance
- Manage hardware portfolio dependencies, resources, and risk
- Ensure alignment to revenue and strategic objectives
- Provide early risk identification and structured escalation paths
- Define and track KPIs (productivity, quality, cost, revenue attainment)
- Deliver executive-level reporting with ROI analysis
- Provide data-driven recommendations to leadership
- Analyze operational data to identify trends, bottlenecks, and risks
- Implement digital tools and automation to improve efficiency
- Standardize reporting frameworks
- Ensure adherence to regulatory and quality standards
- Partner with Quality and Engineering to prevent defects and reduce rework
- Coach teams on Lean principles and continuous improvement methodologies
- Build internal capability and a culture of operational excellence
Benefits
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
