Sr. Program Manager, Retail Operations | Multiple Positions Available

T-Mobile • Frisco, TX

1d • Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Position Must Sit in Frisco, TX This role leads programs that enhance the sales process and improve the customer experience through ongoing management activities. It involves collaborating with sales operations and enablement teams to support programs after launch and throughout their lifecycle. The role requires reporting program outcomes and metrics to leadership to inform decision-making. Success is measured by the ability to identify issues, communicate impacts, and develop effective management plans. The work directly influences organizational sales effectiveness and customer satisfaction by ensuring program goals are met and sustained.

Requirements

• High School Diploma/GED (Required)
• 4-7 years - Experience in organizational programs, project management or related area.
• 2-4 years - Supervisory or program management experience, including cross-functional management.
• Change Management (Required)
• Project Management (Required)
• Cross Functional Relationships (Required)
• Program Management (Required)
• Communication (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Less than 2 years - Wireless Telecom experience a plus.
• Project Management Professional (PMP) (Preferred)

Responsibilities

• Provide strategic direction for sales programs to achieve lifecycle management objectives and improve program outcomes
• Lead planning efforts to support various workstreams and key business areas, ensuring alignment with program goals
• Conduct operational assessments to identify risks and gaps, proposing solutions to partners and leadership
• Measure results and communicate progress and insights to leaders
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED