Sr Program Manager, Virtual Events

CyberRisk Alliance•New York, NY

1d•$70,000 - $80,000•Remote

About The Position

The Sr. Program Manager, Virtual Events is responsible for managing all aspects of CRA’s virtual events, including production schedules for logistics, sponsor fulfillment, marketing and content to ensure successful event delivery and exceptional customer experience. This role partners closely with internal teams and serves as a lead resource within Client Success, supporting the CSS customer success team and applicable integrations.

Requirements

Bachelor’s degree in Marketing, Communications, Business, Event Management, or a related field (or equivalent experience)
5+ years of experience in program management, virtual event production, client success, or sponsorship/event operations
Proven ability to manage multiple virtual events and timelines simultaneously with strong attention to detail
Experience building and managing production schedules, deliverables, and stakeholder accountability
Strong client-facing skills with experience managing sponsors, speakers, and partner communications
Familiarity with virtual event platforms and event technology workflows (webinars, livestreams, recordings, speaker prep, etc.)
Ability to collaborate cross-functionally with internal teams (Production, Marketing, Sales, Client Success) to ensure successful event execution
Strong project management skills and comfort working in CRM and project management tools (Salesforce, HubSpot, Monday.com, etc.)
Excellent written and verbal communication skills, including leading stakeholder meetings and coordinating follow-ups
Ability to document processes, manage workflows, and maintain clear internal reporting
Experience supporting and training team members, including onboarding and process guidance
Customer-first mindset with a focus on sponsor fulfillment, customer satisfaction, and high-quality delivery

Responsibilities

Create production schedules with timelines and owners for each virtual event.
Follow up with owners to ensure all deliverables are on time.
Schedule and lead a weekly stakeholder meeting as necessary
Coordinate with Production to ensure event readiness, content accuracy, and technology quality
Manage pre-production content logistics, including speaker engagement, recordings, agendas, and timelines
Manage virtual event sponsor communications, collect and track deliverables (content, speakers, logos, booths), and ensure on-time fulfillment
Ensure customer communication timelines are aligned with production deadlines
Document client interactions and workflows in CRM and project management tools
Act as a customer advocate to ensure maximum value and satisfaction
Own sponsor speaker communications, including panels, and ensure delivery of recorded event materials
Lead onboarding and training for new CSS team members
Provide day-to-day support and guidance to CSS CSMs on processes and event execution
Monitor customer outreach schedules, inbox traffic and SLAs for the CSS team.
Manage end-to-end execution of custom virtual events, serving as primary client contact and ensuring scope alignment
Assist with integration, migration and process alignment for any incoming events or new products