Sr. Project Leader

Vestcom•Little Rock, AR

44d

About The Position

The primary objective of the Sr. Project Leader is to maintain standard workflow processes as well as identify, document, and train stakeholders in new or improved workflow processes. Workfront, a third party, online workflow management tool, is the principal tool used for organizing and executing projects. In this role, you will be responsible for Workfront project administration, project onboarding and closure, sprint project management, reporting, issue management, process improvement, documentation, and coordination. Project Leaders work daily with various stakeholders, including our customer service PM teams, roughly 12 distinct teams within Product & Platform Engineering, production facility team members, accounting, and others. Excellent understanding of standard project management practices is required for most projects including management of project plans, stakeholder engagement, quoting, resources availability, project scheduling, prioritization, communicating status updates, and change management. Beyond standard project management skills, the Project Leader position will require an evolving understanding of client business rules and technical processes unique to Vestcom.

Requirements

Bachelor's degree in Information Technology, Communications, or related field; 5+ years of related Information Technology project management experience; or equivalent combination of education and work experience.
Previous experience with project management tools such as Workfront, Azure DevOps or JIRA for project tracking and resource scheduling.
Excellent written and verbal communication skills. Must be able to effectively inform/update internal and external stakeholders regularly on status and immediately on any issues.
Demonstrated track record of successful project management and change management initiatives.
Advanced knowledge of Google suite applications.
Teamwork Skills – ability to work with diverse teams with often competing agendas.
Ability to work in an environment with a high velocity of change and with limited knowledge and/or information about business requirements or deliverables.
Ability to prioritize work requests from multiple requestors and with limited resource availability
Personal desire to perform at a high level in the following areas: exceptional project management service to stakeholders inside and outside the P2E department; high quality and timely project deliverables; excellent verbal and written communications in all messaging to stakeholders from emails to process documentation.

Nice To Haves

PMI Project Management Professional (“PMP”) certification is a plus.
Workfront experience is a plus.

Responsibilities

Workfront Project Administration – Uses Workfront to manage the project and tasks within the project to show burndown, resource utilization, project progress and documentation.
Project Onboarding and Closure - Drives project onboarding and closure including the following processes: business requirement reviews, quoting, scheduling, resource management, and closure.
Sprint Project Management - Manages project portfolios for clients which include the following duties: continually developing knowledge of client business rules and technical systems used to perform work, publishing project schedules to stakeholders, maintaining project plans, sponsoring meetings between client rep and P2E resources, identifying, and helping to overcome obstacles, and providing progress reports as needed.
Reporting – Creates, monitors, and trains users on Workfront reports that drive processes including billing, performance monitoring, time tracking, project onboarding / closure, issue management, work queues belonging to teams outside P2E and inform leadership of project status.
Issue Management – Supports the Helpdesk issue management process in Workfront through answering questions and assisting P2E with maintaining their Helpdesk issue queues as needed.
P2E Process Improvement – Identifies workflow inefficiencies and then creates processes for, documents, and trains stakeholders in new or improved workflows.