Sr. Project Manager - Professional Services

Redwood Software

21h•Remote

About The Position

This position manages customer project efforts and deliver exceptional customer service throughout the lifecycle of complex projects lasting approximately 6 months or longer. The individual in this position is an exceptional representative of Red River and maintains the highest standards of professionalism, attention to detail, and responsiveness to customer requests. They are the main point of contact for our customers and manage the day-to-day activities relating to the customer projects as required, including planning, coordination, scheduling, and execution of customer project requirements. Completing projects on time, on budget, and with exceptional customer satisfaction is this position’s charter. Additionally, this position interfaces with and manages the customer stakeholder team on all assigned projects and maintains a team schedule.

Requirements

6+ years of experience in the project manager field or in a related area
Bachelor-level degree in management or equivalent educational or professional experience and/or qualifications
Experience with collaboration tools such as Teams and/ or WebEx
Demonstrated success managing high-visibility customers and cross-functional teams.
Proven experience leading complex infrastructure, cloud, federal, and managed services projects.
PMP Certification or master’s degree in project management
Certified ScrumMaster (CSM).
U.S. Citizenship Required

Nice To Haves

Advanced certifications such as PgMP, PMI-ACP, or ITIL.

Responsibilities

Own end-to-end delivery of complex, multi-phase Professional Services projects from award through closeout, following PMO SOPs and execution stage gates.
Ensure scope, LOE, schedule, cost, and deliverables remain aligned throughout the project lifecycle, enforcing execution of readiness before work begins.
Track project cost, labor hours, and progress against approved budgets and LOE, identifying variances early.
Coordinate with Operations and Finance to support accurate, timely invoicing and financial reporting.
Effectively use approved project management tools as the system of record to plan, track, forecast, and report on project delivery.
Use Microsoft 365 tools, including Outlook, Teams, Excel, and Copilot, to support planning, analysis, communication, and reporting.
Establish and maintain a clear communication cadence with customers, engineers, and internal stakeholders, ensuring consistent updates and no surprises
Coordinate with peer Project Managers when project scope spans multiple practices, clearly defining ownership, responsibilities, and handoffs.
Make day-to-day project decisions within the approved scope, schedule, and budget, and escalate promptly when risks threaten delivery or customer trust.
Ensure project artifacts and documentation are complete, accurate, and audit-ready, while mentoring Project Managers to reinforce execution discipline and accountability.
Manage expectations and track risks and benefits.
Quickly and efficiently document status, action items and update project documents.
Create presentations and deliver content in a highly effective and professional manner.
Develop and maintain standard operating processes.
Maintain industry certifications as required.
Other business duties as assigned.