Sr Property Manager

COPT Defense Properties • Columbia, MD

5d • $120,000 - $135,000

About The Position

POSITION SUMMARY: Responsible for the overall management of assigned property portfolio and assigned CDP cornerstone office. Through subordinate managers, ensure that quality customer service is provided, and all properties operate within the economic operating constraint of the operating budget. Responsible for ensuring that company physical assets are maintained in good condition. ESSENTIAL FUNCTIONS: Financial Planning & Accounting Oversee budget process for entire portfolio and assigned buildings. Prepare, review, and submit property operating and capital budgets. Participate in quarterly reforecast process. Implement and monitor cost control procedures for operating costs. Monitor all infrastructure and building expenses. Review and approve invoices. Recommend major operating and capital expenditures for responsible properties. Supervise the preparation of tenant service invoices. Follow up on delinquent tenants and coordinate collection procedures, as required. Respond to Common Area Maintenance (CAM) inquiries. Tenant Relations Manage overall tenant relations, tenant satisfaction and services delivery to tenants. Prepare and submit monthly tenant visit logs in a timely manner as required. Communicate with key on-site and/or off-site tenant contacts regularly to ascertain their level of satisfaction with the building and service. Answer all questions and/or respond to problems and complaints. People Management Identifies and develops talent. Responsible for staffing plans and management including recruiting/hiring, supervision, disciplinary actions, recognition, salary administration, performance appraisals and terminations. Develops and trains staff to ensure high skill levels and technical competence. Partners with Human Resources on employee development and planning initiatives. Responsible for the continued awareness of the CDP core values. Operations Ensure the inspection of all portfolio properties on a regular basis to verify that properties are properly maintained, and quality of service is being provided. Review all leases to assure that tenants are receiving the proper level of service and that tenants are complying with lease terms. Responsible for monitoring reporting of the work order request system. Provide emergency 24-hour on-call service to respond to problems that occur and provide direction to staff and/or subcontractors. Manage the preventative maintenance program and its operation. Provide regular updates to Asset Management regarding leasing, property status, etc. Engage in strategic corporate and operations initiatives. Vendor & Subcontractor Relationship Management Manage all day-to-day activities between tenants, vendors/subcontractors, and property management in assigned properties. Review and approve subcontracts for property services. Prepare specifications, solicit bids, analyze, and approve subcontracts for building services. Ensure compliance with contract policies and procedures. Projects & Initiatives Lead or participate in large projects, business activities, and leasing. Partner with cross-functional teams to address business opportunities or challenges. Assist in planning, coordination, and implementation of organizational activities. Participate in professional, industry and government organizations to generate beneficial relationships and networks for the company. SECONDARY RESPONSIBILITIES: Assist as needed in due diligence and related requests. Provide brokers access to properties when requested. Ensure properties are ready to show to prospective customers. Perform other job-related duties as assigned.

Requirements

• B.O.M.A Real Property Administrator designation, I.R.E.M Certified Property Manager designation, other industry related certifications or in lieu of designation a Bachelor degree in Business Administration, Finance, Real Estate, Engineering or other related field.
• Working knowledge of operations & maintenance systems preferred.
• Minimum of 10 years of relevant experience.
• Commercial Property Management experience is preferred.
• Minimum of 5 years of experience in managing multiple direct reports.
• PC proficiency including Microsoft Office applications (Word, Excel, Outlook, etc.) and ability to learn company specific software.
• Ability to adapt to new or changing software programs.
• Ability to recognize, diagnose and resolve property operational problems.
• Excellent customer service skills.
• Ability to prepare and monitor budgets.
• Strong organization skills and attention to detail.
• Demonstrated ability to provide leadership, direction and effectively manage a team.
• Strong verbal, written and interpersonal skills.
• Demonstrated ability to prioritize and problem solve.
• Knowledge of leasing and market conditions.
• Ability to be available to be on call and respond at off hours to emergency situations.
• May be required to carry and maintain appropriate government credentials.

Responsibilities

• Oversee budget process for entire portfolio and assigned buildings.
• Prepare, review, and submit property operating and capital budgets.
• Participate in quarterly reforecast process.
• Implement and monitor cost control procedures for operating costs.
• Monitor all infrastructure and building expenses.
• Review and approve invoices.
• Recommend major operating and capital expenditures for responsible properties.
• Supervise the preparation of tenant service invoices.
• Follow up on delinquent tenants and coordinate collection procedures, as required.
• Respond to Common Area Maintenance (CAM) inquiries.
• Manage overall tenant relations, tenant satisfaction and services delivery to tenants.
• Prepare and submit monthly tenant visit logs in a timely manner as required.
• Communicate with key on-site and/or off-site tenant contacts regularly to ascertain their level of satisfaction with the building and service.
• Answer all questions and/or respond to problems and complaints.
• Identifies and develops talent.
• Responsible for staffing plans and management including recruiting/hiring, supervision, disciplinary actions, recognition, salary administration, performance appraisals and terminations.
• Develops and trains staff to ensure high skill levels and technical competence.
• Partners with Human Resources on employee development and planning initiatives.
• Responsible for the continued awareness of the CDP core values.
• Ensure the inspection of all portfolio properties on a regular basis to verify that properties are properly maintained, and quality of service is being provided.
• Review all leases to assure that tenants are receiving the proper level of service and that tenants are complying with lease terms.
• Responsible for monitoring reporting of the work order request system.
• Provide emergency 24-hour on-call service to respond to problems that occur and provide direction to staff and/or subcontractors.
• Manage the preventative maintenance program and its operation.
• Provide regular updates to Asset Management regarding leasing, property status, etc.
• Engage in strategic corporate and operations initiatives.
• Manage all day-to-day activities between tenants, vendors/subcontractors, and property management in assigned properties.
• Review and approve subcontracts for property services.
• Prepare specifications, solicit bids, analyze, and approve subcontracts for building services.
• Ensure compliance with contract policies and procedures.
• Lead or participate in large projects, business activities, and leasing.
• Partner with cross-functional teams to address business opportunities or challenges.
• Assist in planning, coordination, and implementation of organizational activities.
• Participate in professional, industry and government organizations to generate beneficial relationships and networks for the company.
• Assist as needed in due diligence and related requests.
• Provide brokers access to properties when requested.
• Ensure properties are ready to show to prospective customers.
• Perform other job-related duties as assigned.

Benefits

• CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager