Sr QA Analyst

FHLBank Chicago•Chicago, IL

1d•Onsite

About The Position

The Senior QA Analyst is responsible for ensuring the quality, stability, and scalability of Salesforce solutions, with a strong emphasis on Sales Cloud, Marketing Cloud, and integrated enterprise applications. This role leads quality assurance efforts across manual and automated testing, validates complex integrations and AppExchange solutions, and ensures robust test data management and seeding practices. The ideal candidate brings a quality‑engineering mindset, strong Salesforce domain expertise, and hands-on experience with test automation and data management in multi‑org environments in a manner consistent with FHLB, Chicago Software Testing Policies and Standards.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience
6+ years of experience in software quality assurance, with at least 3+ years testing Salesforce applications
Strong understanding of Salesforce platform architecture, including standard objects, custom objects, flows, validation rules, and integrations.
Experience creating comprehensive test plans, test cases, and test scripts for core Salesforce functionality.
Proficiency in SOQL for backend data validation, troubleshooting, and verifying data integrity across objects.
Hands on experience with API testing (REST) using Postman or similar tools.
Ability to validate end to end workflows, data flows, and system integrations with upstream and downstream systems.
Familiarity with Salesforce sandbox environments, release cycles, and deployment processes.
Strong knowledge of defect logging and tracking using Azure DevOps, Jira, or similar platforms.
Experience with object-oriented programming languages such as C#, Java, Python
Experience with test automation using Selenium or Playwright for Salesforce UI testing.
Experience with API automation (e.g.,RestSharp, RestAssured).
Experience working with BDD frameworks (e.g., SpecFlow, Cucumber).
In-depth understanding of Salesforce architecture, data model, and security concepts
Knowledge of Salesforce-specific testing challenges, including multi-org environments and complex integrations
Familiarity with API testing tools and techniques (e.g., REST/SOAP validation)
Strong understanding of test data management concepts and best practices
Ability to analyze complex business requirements and translate them into effective test scenarios
Proven ability to work independently and collaboratively in a fast-paced environment
Skilled in data setup and data validation testing within Salesforce environments.
Strong analytical, troubleshooting, and communication skills, with the ability to collaborate effectively with product owners, developers, and business analysts.
Ability to ensure thorough regression, functional, integration, and UAT test coverage for Salesforce releases.
Salesforce Sales Cloud and Marketing Cloud testing
Test automation (Selenium or equivalent tools)
Manual and automated test case design and execution using Selenium, Playwrite or similar
Test data management, data flows and data seeding validation.
Defect tracking and test management tools with Azure DevOps and GitHub Enterprise
SQL and basic scripting for test validation
Excellent communication, documentation, and problem-solving skills

Responsibilities

Elevate Salesforce quality and release confidence by designing and executing robust manual and automated test strategies across Sales Cloud, Marketing Cloud, and complex integrations—ensuring stable, scalable, and defect-resistant releases.
Accelerate delivery through automation and data excellence by strengthening Selenium/Playwright and API automation frameworks while implementing reliable test data creation, masking, and refresh strategies across multi-org Salesforce environments.
Reduce production risk and defects by validating end-to-end workflows, Apex, flows, integrations, and data integrity using SOQL and API testing, while proactively identifying issues early in the Agile lifecycle.
Strengthen QA maturity and team capability by mentoring junior QA engineers, driving best practices in quality engineering, and continuously improving QA processes, standards, and reporting through Azure DevOps.
Design, develop, and execute test strategies, test plans, test cases, and test scripts for Salesforce Sales Cloud and Marketing Cloud implementations
Perform functional, regression, integration, system, and user acceptance testing (UAT)
Develop, maintain, and enhance automated test frameworks using Selenium or other test automation tools
Validate Salesforce configurations, customizations, workflows, flows, Apex code, and integrations with external systems
Ensure data integrity and accuracy through effective test data management practices, including data creation, masking, and refresh strategies
Identify, document, and track defects; collaborate with development teams to ensure timely resolution
Participate in Agile/Scrum ceremonies and provide quality-related input during sprint planning and backlog refinement
Support release planning by executing smoke tests and production validation activities
Mentor junior QA analysts and promote best practices in quality engineering and automation
Continuously improve QA processes, standards, and tools to enhance test coverage and efficiency
Track and report all results, problems and defects throughout the testing cycle using Azure DevOps.
Represents testing team and participates in reviews of use cases and other requirements documentation to obtain an understanding of systems changes in preparation for test case development.
Expected to provide valuable input on process improvements.

Benefits

At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.
Collaborative, in-office operating model
Retirement program (401k and Pension)
Medical, dental and vision insurance
Lifestyle Spending Account
Competitive PTO plan
11 paid holidays per year
Our Buddy Program pairs new hires with tenured employees to guide their onboarding.
Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us.
Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success.
To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.
Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop.