Sr Resort Exec Host-1

Resorts World Las Vegas • Las Vegas, NV

3d • Onsite

About The Position

The Sr. Resort Executive Host develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. Sr. Resort Executive Host will assist with our clientele. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests. Primary Job Duties: – Includes but is not limited to: Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for guests. Cultivate and identify patrons with incremental spend throughout the resort. Assist international clientele. Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence. Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues. Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements. Obtain and maintain position-specific licensing. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned.

Requirements

• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• At least 21 years of age.
• High school diploma or equivalent
• Proof of eligibility to work in the United States
• Ability to obtain the following: Nevada Gaming Registration
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Nice To Haves

• Strong existing following of mass premium and high-end patrons.
• Minimum 3 years working in a large, luxury resort setting.
• Minimum 3 years Resort Marketing or premium customer hosting experience.

Responsibilities

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Assist international clientele.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED