Sr. Resource Manager

Adobe•San Jose, CA

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity: We are seeking an experienced professional with deep expertise in resource management, consulting operations, and contingent workforce management within a Professional Services environment. As a recognized authority and key contributor, this role within our Resource Management Office (RMO) requires independent judgment, strong business intuition, and a comprehensive understanding of staffing processes, including industry-aligned skill-matching, contractor negotiations, scope development, purchase requisition management, and basic labor law considerations. This position collaborates closely with global delivery teams, including nearshore and offshore resources, partners, customer-facing executives and delivery leadership to achieve revenue targets, optimize labor utilization, and ensure staffing excellence across the portfolio.

Requirements

6+ years of experience in professional services resource management required
Excellent communication skills (oral and written); proficiency in a second language is a plus
Strong influencing/negotiation abilities with leaders at all levels
Demonstrated experience with project financials
Bachelor’s degree or equivalent experience preferred
Advanced proficiency in Microsoft 365 (Excel, PowerPoint, collaboration tools)
Demonstrated experience using integrated Customer Relationship Management (CRM) and Professional Services Automation (PSA) platforms
Effectively manage competing priorities and highly adaptable to meet evolving business needs
Proven ability to operate autonomously with a self-starter attitude
Conduct all activities in a highly professional manner that instills confidence and consistently adds business value
Meticulous attention to detail
Challenge assumptions and support recommendations with data

Responsibilities

Resource Brokering Optimize project resource assignment based on engagement model (Time and Material, Fixed Price, Ratable), skill alignment, cost, availability, and revenue potential, prioritizing internal sourcing
Serve as the primary owner for resource requests, assignment confirmations, scheduling assignments, and conflict resolution
Partner closely with managers to understand consultant skill proficiency, industry experience, career objectives, and training or cross-training needs
Proactively identify staffing risks and recommend mitigation strategies
Maintain accurate resource assignments and schedules within professional services automation tools
Deliver timely reporting and analysis on resource supply and demand, utilization forecasting, and subcontractor usage -- both on a regular and ad-hoc basis
Monitor trends and analyze key resourcing metrics, including under/over-utilization, future staffing needs, and potential recruiting requirements
Track resource utilization, identify bottlenecks, align to resource plans, manage time-sensitive requests
Facilitate weekly staffing meetings with delivery management
Participate in deal assessments and internal deal reviews
Partner Management Lead the end-to-end process for identifying, sourcing, and onboarding contingent workers when external resources are required
Build and maintain strong, multi-level relationships with strategic external partners across all solution areas
Develop, review, and/or approve partner Statements of Work (SOW)
Complete purchase order requests and secure approvals within service-level commitments, aligned to delivery start dates
Request and manage onboarding for partner resources
Manage cost and revenue forecasting related to partner spend, including weekly burn rate and identifying corrective actions where required
Maintain an understanding of partner markets, business propositions, capabilities, and industry positioning
Follow corporate partner usage guidelines and find opportunities to use partners strategically to expand staffing options
Operational Excellence Maintain document processes, maintain records, manage accurate consultant skills profiles
Collaborate with delivery managers regarding demand needs and training opportunities
Support month-end close activities from both business and operational perspectives
Apply knowledge of revenue recognition policies and customer invoicing processes
Support the attainment of regional revenue and margin goals
Align with and contribute to standard processes used by the RMO