Sr Sales Enablement Program Manager

ACI Worldwide•Trenton, NJ

About The Position

The Sr. Sales Enablement Program Manager drives cross‑functional programs that improve the effectiveness, efficiency, and consistency of our Sales and Customer Success organizations. This role leads strategic initiatives that simplify processes, improve productivity, and ensure our teams are equipped with the tools, resources, and insights needed to achieve revenue and retention goals. You will manage complex, cross‑functional enablement programs from concept to execution - aligning business objectives with technology solutions, optimizing workflows, and creating scalable processes. The ideal candidate brings strong program management experience, a deep understanding of the sales process, outstanding communication skills, and hands‑on proficiency with Salesforce, Jira, and core productivity tools. This role is critical in accelerating our go‑to‑market performance and maintaining a continuous improvement mindset across Sales and CSM teams.

Requirements

Bachelor’s degree or equivalent experience.
5+ years of program or project management experience supporting Sales, Customer Success, or GTM operations.
Demonstrated success delivering cross‑functional, high‑impact programs.
Strong understanding of the B2B sales process and customer lifecycle.
Hands‑on experience with Salesforce and Jira is required.
Advanced proficiency with Excel, PowerPoint, and Word.
Excellent written and verbal communication skills.
Strong financial and business acumen with the ability to evaluate ROI and articulate value.
Comfortable working in fast‑moving environments and operating with ambiguity.

Nice To Haves

Experience supporting enterprise software or payments technology organizations.
Ability to communicate effectively with VP‑level and C‑suite stakeholders.
Proven ability to simplify complex problems and drive clarity in ambiguous situations.

Responsibilities

Lead large, cross‑functional enablement programs supporting Sales and CSM productivity, including process optimization, tooling improvements, onboarding enhancements, and field readiness initiatives.
Translate business goals into clear, scalable program plans with requirements, success measures, and timelines.
Manage program scope, ensuring alignment across Sales, CSM, Operations, Product, Marketing, and Technology stakeholders.
Identify inefficiencies and bottlenecks across Sales and CSM processes; develop simplified, repeatable workflows that improve speed and consistency.
Use data‑driven insights to recommend process improvements and drive adoption across teams.
Maintain an enablement roadmap aligned to business priorities, ensuring operational rigor and continuous improvement.
Partner closely with Sales Leadership, CSM Leadership, Product, Sales Operations, and Marketing to ensure alignment on objectives and outcomes.
Facilitate discussions to remove barriers, resolve resource constraints, and drive consensus around project needs.
Build strong relationships across the organization to unlock stakeholder engagement and accelerate program execution.
Drive optimization and effective usage of key GTM tools including Salesforce, Jira, and productivity platforms (Excel, Word, PowerPoint).
Collaborate with systems teams to improve workflows, automate reporting, and enhance user experiences.
Ensure enablement programs incorporate best‑practice use of technology, analytics, and field‑facing content.
Provide transparent, concise communication tailored to executive leadership and frontline teams.
Create and manage program dashboards, progress updates, risk logs, and leadership briefs.
Clearly articulate program goals, status, and outcomes, ensuring broad visibility and alignment.
Mentor team members and partners on effective program management practices.
Share best practices across the GTM organization to strengthen program execution maturity.
Champion a “simple is better” approach that reduces complexity and accelerates time‑to‑value.