Sr Sales Operations Analyst - Platforms

Dexcom

13d•$87,000 - $145,000•Remote

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: The storefront manager owns the day-to-day strategy, operations, and optimization of the Dexcom's sales and marketing storefront platform. This role serves as the primary liaison between internal field teams, marketing stakeholders, and the external storefront vendor, ensuring the platform is effectively utilized to support the needs of the sales team, optimize print dependency, and maximize return on investment. Where you come in: Storefront & Online Platform Management You will own the sales and marketing storefront as the primary digital interface for sales team You will manage content availability, organization, usability, and governance within the platform in conjunction with HCP marketing and other item owners You will ensure the storefront supports omnichannel activation (digital, email, CRM, field enablement) and aligns with go-to-market strategies You will partner with IT, marketing, events and other stakeholders to ensure platform functionality, and access are met Vendor Relationship Management You will act as the primary point of contact between field teams and the storefront vendor You will translate field feedback into platform enhancements, workflows, and vendor requirements You will manage vendor performance, service levels, and roadmap alignment You will lead regular vendor and stakeholder touchpoints to review performance, issues, and opportunities Utilization & Optimization You will track platform utilization, asset usage, and ordering behavior across field teams You will identify opportunities to optimize content mix, formats, and workflows You will drive adoption of digital and omnichannel assets to reduce reliance on print materials You will recommend and implement enhancements that improve efficiency and a better user experience Budget & Financial Management You will own and manage the storefront budget, including vendor costs, print spend, and optimization initiatives You will monitor spend vs. utilization and identify cost-saving opportunities You will build business cases for investment shifts from print to digital and omnichannel solutions Reporting & Insights You will develop and deliver ongoing reporting on: Platform utilization and adoption Print vs. digital usage trends Cost savings and ROI Omnichannel activation impact

Requirements

You have a bachelor's degree in Business, Finance, Economics, Data Analytics, or a related field; a master's degree or MBA is a plus.
You have a minimum of 3 years of experience in Sales Operations, Vendor Management, or a related analytical role, preferably in a global or matrixed organization.
You bring strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable recommendations.
You have hands-on experience with sales and marketing tools and platforms.
You are highly organized and detail-oriented, with a proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
You have excellent communication and presentation skills, with the ability to influence stakeholders at all levels and across geographies.
You bring a collaborative mindset and thrive in cross-functional teams, acting as a bridge between business users and technical teams.
You are proactive, resourceful, and eager to drive continuous improvement in processes and systems.

Nice To Haves

You ideally have experience working with Generative AI, developing chat bots or other business use cases of this technology

Responsibilities

Storefront & Online Platform Management You will own the sales and marketing storefront as the primary digital interface for sales team You will manage content availability, organization, usability, and governance within the platform in conjunction with HCP marketing and other item owners You will ensure the storefront supports omnichannel activation (digital, email, CRM, field enablement) and aligns with go-to-market strategies You will partner with IT, marketing, events and other stakeholders to ensure platform functionality, and access are met
Vendor Relationship Management You will act as the primary point of contact between field teams and the storefront vendor You will translate field feedback into platform enhancements, workflows, and vendor requirements You will manage vendor performance, service levels, and roadmap alignment You will lead regular vendor and stakeholder touchpoints to review performance, issues, and opportunities
Utilization & Optimization You will track platform utilization, asset usage, and ordering behavior across field teams You will identify opportunities to optimize content mix, formats, and workflows You will drive adoption of digital and omnichannel assets to reduce reliance on print materials You will recommend and implement enhancements that improve efficiency and a better user experience
Budget & Financial Management You will own and manage the storefront budget, including vendor costs, print spend, and optimization initiatives You will monitor spend vs. utilization and identify cost-saving opportunities You will build business cases for investment shifts from print to digital and omnichannel solutions
Reporting & Insights You will develop and deliver ongoing reporting on: Platform utilization and adoption Print vs. digital usage trends Cost savings and ROI Omnichannel activation impact

Benefits

A front row seat to life changing CGM technology.
Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

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