Sr ServiceNow Developer / Admin

Scientific Research Corporation•Atlanta, GA

61d

About The Position

We are seeking an experienced ServiceNow Developer to be the Subject Matter Expert for our ServiceNow platform serving our growing 2,000-person organization. This role is 70-80% hands-on development and configuration, with the remainder focused on solution design and business analysis. You’ll partner with IT leadership on platform strategy while being responsible for all technical implementation. Following our recent implementation of ITSM and HRSD modules, you’ll be working to stabilize and optimize our environment for performance, usability, and maintainability. You'll work directly with business stakeholders to understand requirements, design solutions, and personally develop and configure all platform changes. You’ll be writing code, building workflows, and implementing solutions yourself while collaborating with IT leadership on platform direction. As our ServiceNow environment matures and expands, there is opportunity for this role to grow into greater platform ownership and leadership responsibilities, potentially including team building as we scale our ServiceNow capabilities.

Requirements

5-7 years of hands-on ServiceNow development and configuration experience
Proven experience with ITSM modules (Request, Incident, CMDB, Change, Asset, Knowledge)
Multiple full lifecycle ServiceNow implementations from requirements through deployment
Experience working as a primary or solo ServiceNow resource in an organization
Strong background in business analysis and requirements gathering
Track record of post-implementation platform optimization and stabilization
Certified ServiceNow System Admin
Expert knowledge of ServiceNow platform architecture and capabilities
Proficient in JavaScript, ServiceNow scripting (Business Rules, Script Includes, Client Scripts)
Strong experience with Flow Designer, Workflow, and automation tools
Understanding of ITIL processes best practices
US Citizen
Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
Self-motivated and able to work independently with minimal supervision
Strong problem-solving and analytical thinking capabilities
Collaborative approach with ability to build relationships across the organization
Comfortable operating as the subject matter expert and being the “go-to” person
Desire and willingness to grow technically and professionally
Adaptable and able to manage competing priorities effectively

Nice To Haves

Experience with HRSD (HR Service Delivery) and knowledge of HRSD best practices
Experience making architecture recommendations to Sr IT Leadership
Experience with ServiceNow reporting, Performance Analytics, and dashboards
Integration experience (REST/SOAP APIs, Integration Hub, MID Server)

Responsibilities

Hands-On Development & Implementation (Primary Focus)
Personally develop and configure all ServiceNow applications, workflows, and integrations
Write custom business rules, client scripts, UI policies, script includes, and server-side scripts
Build and maintain Flow Designer automations and Integration Hub connections
Create custom applications and modify out-of-box functionality to meet business needs
Configure forms, lists, UI actions, and user experience enhancements
Conduct thorough testing, debugging, and quality assurance of all development work
Develop reports, dashboards, Performance Analytics, and data visualizations
Implement and maintain integrations with HR systems, Active Directory, and other enterprise tools
Solution Design & Business Analysis
Collaborate with IT and HR stakeholders to gather and analyze requirements
Translate business needs into technical solutions and configuration approaches
Design scalable solutions that leverage out-of-box functionality where possible
Challenge and refine requirements to ensure optimal platform usage
Document solution designs and technical specifications
Present solution options to IT leadership with recommendations
Platform Administration & Support
Manage platform administration tasks including user management, roles, and security
Troubleshoot technical issues and provide expert-level support
Plan and execute platform upgrades, ensuring customization compatibility
Monitor platform health, performance, and utilization
Maintain technical documentation and knowledge base articles
Platform Strategy & Governance (In Partnership with IT Leadership)
Collaborate with IT leadership to develop and maintain the platform roadmap
Recommend enhancements, new modules, and platform capabilities
Establish development standards and best practices for the platform
Provide input on platform priorities and resource allocation
Advise leadership on technical feasibility and level of effort for initiatives

Benefits

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more.

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