Sr. Services Analyst (IT )- Customer Care & Billing (CC&B)

Exelon•Philadelphia, PA

5h•$100,000 - $137,500

About The Position

PRIMARY PURPOSE OF POSITION Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

Requirements

Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management.
Strong problem solving and analysis ability.
Excellent communications skills (written and verbal)
Ability to work with remote project teams

Nice To Haves

Customer Care and Billing (CC&B) knowledge and experience in the financial area of CC&B
Knowledge of Meter to Cash Flow – Especially in the Financial Area (Financial Transactions, Payments, Adjustments, and Credit/Collections)
Strong debugging and problem-solving skills
Strong Organizational and Project Management Skills
Ability to lead teams
Ability to drive in-flight work tasks to completion
SQL – Ability to write & refine queries to analyze problems
Ability to drive in-flight work tasks to completion
Experience working with SCRUM, Kanban, or other Agile development environments
Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines
Excellent interpersonal, communication, negotiation, and collaboration skills

Responsibilities

Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners.
Lead IT activities required to manage service level agreements.
Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments.
Assist in creation of documentation for products and services.
Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
Maintain and enhance engagement with business and IT partners and other stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel.
Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $100,000.00/Yr. – $137,500.00/Yr.
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more