Sr Services Manager – Analytics & Tools Leader

GE Aerospace • West Chester, PA

22h

About The Position

Senior program manager and project manager for the Hoshin Kanri (HK) demand management workstream. This role sits on the Operations team and is accountable for orchestrating the HK operating cadence, Targets to Improve (TTIs), and cross-functional alignment that connects demand management breakthroughs to SQDC outcomes. The role is a strategic integrator across Commercial Engines & Services.

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Supply Chain, Industrial Engineering, Operations Research, Business, Data Analytics, or related field.
• Demonstrated project management experience leading complex, cross-functional initiatives (action planning, risk management, stakeholder alignment, execution).
• Strong facilitation and communication skills, including experience engaging and influencing senior leaders (EB/ED+).
• Exceptional attention to detail and follow-through in a fast-paced, highly dynamic environment.

Nice To Haves

• Master’s degree in Engineering, Business (MBA) preferred.
• Experience participating in or running Hoshin Kanri or similar strategy deployment processes (e.g., TTIs, X-matrix, bowler reviews).
• Experienced FLIGHT DECK practitioner, especially in: Operating Cadences (MOR, WOR, HKR, DMS) Daily & Visual Management Action Planning Problem Solving (SPS/APPS)
• Experience in a complex industrial or aerospace environment, with exposure to demand, supply chain, or services processes.
• Demonstrated experience working with operating rhythms or governance processes (e.g., MOR/WOR, steering committees, portfolios).
• Proven track record driving transformational or large-scale change initiatives (e.g., major process redesign, model line, or multi-site Kaizen roadmap).
• Prior people-leadership experience (direct or indirect) is a plus.
• PMP or equivalent project/program management certification preferred.
• Demonstrated ability to build coalitions, navigate resistance (“antibodies”), and sustain momentum in transformation efforts.
• Prior experience using Miro or other virtual whiteboarding software a plus
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Responsibilities

• Supports the Production System HK Demand Management workstream operating cadence (HK Reviews, MOR/WOR interfaces), ensuring TTIs are clearly defined, rigorously reviewed, and acted upon.
• Maintains structure and co-facilitates HK Demand Management routines with senior leaders (EB/ED+), driving clarity on TTIs, progress, risks, and decisions.
• Coordinates cross-functional teams (Services, SIOP/S&OE, Supply Chain, Finance, DT, Commercial) to align on HK Demand Management priorities, trade-offs, and actions.
• Applies FLIGHT DECK Fundamentals (Operating Cadences, Daily & Visual Management, Action Planning, Problem Solving) to run an effective HK demand management workstream and connect to SQDC improvement.
• Uses structured problem solving (e.g., TAGS, problem-solving decision tree) and Kaizen thinking to close gaps on TTIs and critical KPIs, ensuring problems are surfaced early and addressed systematically.
• Designs and improves HK review content and visuals (bowlers, TTIs, A3s) so leaders can recognize status and next actions at a glance, focusing on decision-making, not just reporting.
• Supports leaders in prioritizing and sequencing breakthroughs and Kaizen activity in the demand value stream, balancing resource constraints with impact.
• Demonstrates GE Aerospace Behaviors in all HK interactions: Respect for People: Facilitates with candor and respect; manages and escalates conflict constructively; coaches to specific standards. Continuous Improvement: Continuously improves HK routines, content, and connections to other Operating Cadences; treats HK as a learning system, not a static calendar. Customer Driven: Anchors HK demand management priorities and TTIs in customer value and end-to-end value stream impact, not internal convenience.

Benefits

• GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation.
• GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level