At Spok, we specialize in cutting-edge telephony and networking solutions, helping businesses optimize their communication infrastructure. We seek a dynamic and experienced Sr. Software Engineer to join the Telephony team supporting our Computer Telephony Integration (CTI) and Voice Connect platforms.

  • Design, develop, and maintain efficient, reusable, and reliable C# code.
  • Implement performance and quality modules.
  • Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
  • Help maintain code quality, organization, and automatization.
  • Collaborate with the team to manage project priorities, deadlines, and deliverables within an Agile framework.
  • Create scalable and maintainable unit tests, and adopt Test-Driven Development methodologies to ensure software quality.
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Minimum 10-15 years of experience in software development, specifically with back-end technologies.
  • Strong knowledge of .NET framework and C#.
  • Proficient in RESTful API development and Windows Services development.
  • Solid understanding of object-oriented programming (OOP) and design patterns.
  • Experience with unit testing and familiarity with Test-Driven Development (TDD).
  • Experience working in an Agile environment.
  • Experience with build pipelining and CI/CD practices, preferably Jenkins.
  • Experience with Windows Forms development.
  • Knowledge of telephony technologies, protocols, and standards, such as SIP, VoIP, E.164 Dial plans, QoS, TCP, UDP, RTP, SIP, ACD, FreeSwitch, IVR, Speech Recognition & Natural Language Processing as well as IM/Presence.
  • Experience building integrated Contact Center workflows or applications with a deep understanding of CTI and Contact Center API’s, Avaya [ClientAPI, DMCC], Cisco [, TAPI, Finesse REST, EMAPI, WxCC REST], Unify [ECMA-323 CSTA], etc.
  • Proactive and self-motivated with a strong work ethic.
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