Sr. Software Engineer

Bamboo Health

13d•Remote

About The Position

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Summary: The Sr. Software Engineer (Site Reliabiilty Engineer) ensures the reliability, stability, and performance of production systems across multiple applications and services. This role owns the investigation and resolution of production issues, improves observability and incident response, and partners closely with Product, Engineering, and Customer Success to minimize customer impact. Success in this role comes from driving durable reliability improvements through monitoring, automation, and resilient system design.

Requirements

4+ years of experience in Site Reliability Engineering, Production Support, or a similar role focused on system reliability and operations.
Strong experience supporting and troubleshooting production systems, including ownership of support tickets and incident response.
Proficiency in Ruby and the ability to read, debug, and contribute to application code when needed.
Experience with monitoring, alerting, and observability tools (metrics, logs, traces, dashboards).
Solid understanding of SQL and database fundamentals, including performance and troubleshooting.
Familiarity with cloud platforms (AWS preferred), including serverless architectures and distributed systems.
Experience using automation, scripting, or tooling (e.g., Python) to reduce operational effort.
Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
A forward-thinking, curious mindset with an openness to experimenting with new technologies.
Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
The ability to travel periodically for work.

Responsibilities

Own the end-to-end lifecycle of production issues, including triage, investigation, incident response, postmortems, and follow-up actions.
Troubleshoot complex, cross-system issues, identify root causes, and implement long-term fixes.
Design, implement, and maintain monitoring, alerting, and dashboards to proactively detect reliability and performance issues.
Use AI-assisted tools responsibly to accelerate debugging, log analysis, incident response, and knowledge sharing.
Partner with Product, Engineering, and Customer Success to resolve customer-impacting issues efficiently and transparently.
Reduce recurring operational issues through automation, improved tooling, and process improvements.
Contribute code to improve reliability, observability, scalability, and operational safety.
Document incidents and standard operating procedures to improve response consistency and team effectiveness.

Benefits

Join one of the most innovative healthcare technology companies in the country.
Have the autonomy to build something with an enthusiastically supportive team.
Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
Receive competitive compensation including health, dental, vision and other benefits.

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