Sr. Staff Technical Program Manager - Hosted Infrastructure Operations

Zscaler•San Jose, CA

9h•Hybrid

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Sr. Staff Technical Program Manager - Hosted Infrastructure Operations to join our Reliability Engineering and Infrastructure Services department, reporting to the Director, Technical Program Management. This position is available as a hybrid role at our San Jose HQ or as a remote opportunity within the US. You will drive technical program management and operational support for our cloud and private customer environments, bridging the gap between infrastructure engineering and customer onboarding. Your expertise in servers, networks, and cloud operations will be critical in executing high-impact projects in a dynamic environment. You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

Requirements

8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies
Proven ability to collaborate effectively with VP-level stakeholders and navigate executive-level communications
Experience working collaboratively across organizations with strong interpersonal skills to build and foster effective relationships
Bachelor’s degree in Engineering, Computer Science, or Business

Nice To Haves

Professional experience designing, implementing, and troubleshooting networks
Ability to code or script in one or more languages such as Golang, Bash, Python, or JavaScript
Hands-on experience working with Netbox

Responsibilities

Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure
Provide operational and network support to private customer and vendor-hosted environments
Deliver management-level visibility and reporting on project status, risks, and information to ensure transparency
Develop and refine processes, program templates, and documentation to scale the organization
Coordinate cross-functional communication between system engineers, sales, and product teams to deliver an excellent customer experience