Sr. Staff Technical Program Manager - Platform Services

Zscaler•San Jose, CA

11d•Hybrid

About The Position

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Sr. Staff Technical Program Manager, Platform Services to join our Cloud Operations - Platform Services department, reporting to the Sr. Director, Cloud Operations - Platform Services. This position is available as a hybrid role at our San Jose HQ coming. You will support our maturing platform through a unique blend of technical program management and vendor management skills. Your expertise in data center services, infrastructure, and carrier networks will be critical in delivering creative solutions and executing high-impact projects in a dynamic global environment. What you’ll do (Role Expectations) Plan, source, negotiate, and deliver complex data center projects globally from inception to deployment Negotiate with data center and carrier providers for colocation space, IP transit, dark fiber, and wave services while ensuring regional compliance Conduct regular business and service reviews with global vendors to maintain high standards of service and delivery Collaborate with technical and product teams to assess business requirements and track delivery of services to ensure timely utilization Communicate updates to cross-functional partners, tailoring messaging from executive summaries to detailed technical briefings Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

Requirements

8+ years of project management experience specifically in data center operations, global carrier services, or related infrastructure roles
Proven experience in vendor management, including commercial agreements and contract negotiations
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field
Deep technical understanding of cloud and data center operations, infrastructure, and carrier networks

Nice To Haves

Proven track record of executing on tight timelines and delivering high-quality work in a high-growth environment
Strategic thinker with an intellectually curious mindset and a drive to find answers across complex organizations
Expert proficiency in operational tools such as Jira, Asana, and Google Suite for daily project tracking and reporting

Responsibilities

Plan, source, negotiate, and deliver complex data center projects globally from inception to deployment
Negotiate with data center and carrier providers for colocation space, IP transit, dark fiber, and wave services while ensuring regional compliance
Conduct regular business and service reviews with global vendors to maintain high standards of service and delivery
Collaborate with technical and product teams to assess business requirements and track delivery of services to ensure timely utilization
Communicate updates to cross-functional partners, tailoring messaging from executive summaries to detailed technical briefings