Sr Stage Mgr-Food & Beverage

The Walt Disney Company • Anaheim, CA

2d • $77,000 - $96,500

About The Position

About the Role & Team The Senior Stage Manager is a leadership position that oversees daily management of Cast in a Park Operations department (Attractions, Custodial, Food & Beverage, Main Entrance, Retail or Resort Transportation & Parking.) You will energize/lead Cast and mentor Stage Managers, will manage the metrics associated with providing great Guest Service. You will ensure efficient and safe operations, promote a positive Guest experience, increase Cast engagement and safeguard our brand. The role could be in Downtown Disney, Disneyland Park, Disney California Adventure park, Main Entrance or Resort Transportation & Parking. You will report to an Area Manager or Operations Manager. What You Will Do : Demonstrate commitment to excellence and working in the operation daily, which includes working with Guests and Cast Members and resolving any issues Maintain positivity and Cast focus to inspire and develop a diverse team Recognize Cast Members and hold them accountable for delivering excellence in safety, courtesy, show, inclusion and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success Exceed Guest expectations that yield results and positive Guest feedback Partner and collaborate with other leadership teams due to shared Cast base Participate in departmental meetings and communicate relevant information to Cast Members Make balanced daily operational decisions that benefit Guests, Cast Members and the demands of the business Monitor daily staffing levels based on demand. Deliver daily results Support local projects and monitor any potential impacts to the Guest and Cast experience

Requirements

• 4 years of leadership/managerial experience in an hourly, Stage Manager or equivalent salaried leadership role
• Ability to drive and improve operational processes and efficiencies.
• Experience leading in a team environment, hold self and others accountable, and the ability to deal with conflict with partnership and networking skills
• Ability to teach others, mentor Cast and peers; demonstrate influencing skills
• Demonstrated operational guest service experience and guest service skills
• Ability to balance some project work with daily operating needs
• Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology
• Demonstrated understanding of the impact of financial aspects of an operation and some knowledge of the levers to (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
• Ability to work a flexible work schedule, including weekends, variable shifts and holidays

Nice To Haves

• Operations experience in Attractions, Custodial, Food & Beverage, Main Entrance, Retail or Resort Transportation & Parking or similar operational roles (at DLR or outside the Theme Park industry.)
• Prior experience leading in a union environment
• Bilingual skills

Responsibilities

• Demonstrate commitment to excellence and working in the operation daily, which includes working with Guests and Cast Members and resolving any issues
• Maintain positivity and Cast focus to inspire and develop a diverse team
• Recognize Cast Members and hold them accountable for delivering excellence in safety, courtesy, show, inclusion and efficiency.
• Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
• Exceed Guest expectations that yield results and positive Guest feedback
• Partner and collaborate with other leadership teams due to shared Cast base
• Participate in departmental meetings and communicate relevant information to Cast Members
• Make balanced daily operational decisions that benefit Guests, Cast Members and the demands of the business
• Monitor daily staffing levels based on demand.
• Deliver daily results
• Support local projects and monitor any potential impacts to the Guest and Cast experience

Benefits

• Disney offers a rewards package to help you live your best life.
• This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.
• Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level