Sr. Storage Operations Engineer

Flexential•Denver, CO

1d•$150,000 - $170,000•Hybrid

About The Position

The Sr Platform Storage Operations Engineer is responsible for the support, enhancement, and operational delivery of mission critical Flexential managed IT services, specifically Cloud Storage Platforms. The Storage Operations Engineer is responsible for ongoing allocation of data center storage (EMC, NetApp, Infinidat, Hitachi & Other Platforms) to all Cloud platforms for internal and external customers. Senior engineers are considered experts in their area of focus and are expected to leverage that expertise to mentor and grow others on the team. Cloud Platforms are geographically dispersed and, as such, require a “remote hands” approach to technical support leveraging vendor and local datacenter technicians.

Requirements

7+ years IT Experience in Disk Storage Systems Implementation and Support.
7+ years experience with NetApp.
7+ years experience supporting ONTAP and related software.
2+ years experience supporting Pure Storage.
4+ years experience supporting NetApp StorageGrid.
Experience with Virtualization technologies.
Bachelor’s degree in Information Technology or related field required or equivalent experience.
Storage related certification or formalized training (Pure Storage/Brocade/Cisco/NetApp).
Scripting skills (i.e. PowerShell, Python, Ruby).
Ability to work in a fast paced, SLA-bound, 24x7 service provider environment.
Practical understanding of a large breadth of infrastructure technologies under support.
Strong communication skills (oral and written) required; customer interaction expected.

Nice To Haves

Experience with Infinidat storage platforms.
VMware/vCD experience.
Experience with life cycle management of hardware/software.
Effectively prioritize reactive and proactive activities.
World-class customer service and communication skills.
Ability to quickly assess problems and execute a viable plan of action.
Strong conflict resolution skills.
Knowledge of ITIL and Agile process and how they relate to architecture and project delivery.

Responsibilities

Implement and support SAN and NAS Infrastructure (including installation, configuration, upgrade, patching, and maintenance & monitoring).
Maintain contact with vendors for hardware and software installation and troubleshooting.
Storage provisioning to endpoints (including, but not limited to, Windows, Linux, and virtualized servers).
Installs and configures disk storage systems.
Manages Brocade fiber channel SAN switches and directors; well versed in fiber channel, iSCSI, NFS, CIFS, IP, zoning and masking.
Act as an operations escalation point for service exceptions, participating in an on-call rotation.
Monitor and correct storage performance issues, preferably in a proactive manner.
Support, document, and execute on migrations and upgrades in support of platform asset lifecycle management.
Experience with SAN to SAN replication technologies; SnapMirror, FLI, etc
Responsible for capacity planning and performance analysis.
Troubleshoot difficult problems and recommend appropriate actions, enlisting peer and vendor support as needed.
Strive to work beyond routine tasks, utilizing a DevOps approach when possible.
Work with Design and Build Teams to assist in development of new solutions as well as to provide operational feedback on existing production platforms.
Assist in scoping, simulating, and performing disaster recovery-related exercises.
Aid cross-functionally in support of Windows, Linux, and ESXi disk performance troubleshooting and optimization.
Experience with managing capacity and infrastructure lifecycle in large hyper-converged environments
Train and mentor junior members of the engineering team.
Participate in 24x7 on-call rotation (one-week rotating shifts).
Will be required to work weekends and nights as needed.