Sr. Support Analyst

FinThrive

About The Position

As a Senior Analyst, Business Operations/EDI, you will be working with highly talented and motivated colleagues with significant healthcare experience who strive for operational excellence with a customer-driven operational model. You will utilize enterprise standard processes with clearly defined paths for escalations and ownership to mitigate and resolve problems. This critical role and its responsibilities are aligned with business operations and technology organization to meet the needs and expectations of our customers. With FinThrive, you’ll be part of a cutting-edge collaborative international team, gaining exposure to diverse skills, fresh experiences, and plenty of career growth opportunities

Requirements

Bachelor’s degree
Experience in a data analysis, data analytics, data analysis, or business intelligence role
High-level experience using SQL to create or modifying stored procedure scripts
Strong experience and expertise with healthcare EDI data exchanges and EDI 270/271 eligibility formats and content across Medicaid, Medicare, and commercial insurances.
Proficiency in Excel, specifically with pivot tables, charts, and functions
The ability to work independently on multiple tasks and projects at any one time
Proven experience with high-level analysis projects and able to present results to technical and non-technical stakeholders
Extreme attention to detail
Problem-solving skills with the ability to question the “Status Quo”; we want individuals to challenge our assumptions about the business

Nice To Haves

Bachelor’s degree in Computer Science, Finance, Math, or Statistics
T-SQL experience
Experience in Healthcare Insurance or Healthcare Technology, especially Insurance Discover, Payor Connections
Experience using a Customer Relations Management (CRM) tool (i.e. Salesforce)
Experience using Tableau and/or Power BI

Responsibilities

Must have excellent troubleshooting, problem solving skills, both technically and at the application level.
Must have expert knowledge of the product lifecycle for Insurance Discovery
Strength in "attention to detail" and analytical skills with SQL experience.
Create, maintain and improve (including AI, automation, etc) Operational Reporting for multiple areas of the product life cycle
Be a subject matter expert on our payment identification process
Evaluate and monitor the quality of data received from internal or external clients and drive business decisions to enhance the identification for increased recoveries and revenue
Innovate new ways to monitor internal mappings, data file issues, and current inventory
Lead in the creation of revenue expectation predictive analytics and opportunity analysis for the current invoicing cycle
Work with product on design, implementation, and UAT for payment identification and invoicing
Summarize and present high-level analysis for mid-level management and executive leadership
Assist in the development of other analysts on the team and enable them to be successful in their responsibilities by coaching and mentoring