Sr Systems Administrator I
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a Senior Systems Administrator to join our enterprise Endpoint Engineering team. It is preferred this role be performed in a Pacific Life office location in Newport Beach, CA or Omaha, NE,. As a Senior Systems Administrator on the Endpoint Engineering team, you will play a key role in Pacific Life’s long-term success by owning and managing endpoint operational support activities and driving initiatives that ensure end-user devices are built, deployed, and managed in a consistent, performant, and secure manner. You will collaborate closely with operations support personnel and endpoint engineers who are passionate about delivering a high-quality experience for our end-user community.
Requirements
- 4+ years of experience in systems administration with a focus on endpoint engineering and complex client computing issue resolution.
- 4+ years of experience supporting modern endpoint management platforms (e.g., Active Directory, Microsoft Intune, SCCM, Jamf).
- 4+ years of experience in endpoint security, patching, compliance, and risk management practices.
- Strong understanding of Microsoft Modern Workplace concepts and modern endpoint management in cloud and hybrid environments.
- Subject matter expertise in Microsoft systems and desktop technologies across physical and virtual environments, including service ownership within a tiered support model.
- Experience with VDI technologies, SSO, client patching tools, and core networking concepts.
- Proven track record of delivering operational projects in a fast-paced, multifaceted environment.
- Growth mindset with a passion for continuous learning and improvement.
- Strong communication skills with the ability to deliver clear, concise, and effective messaging.
- Bachelor’s degree or equivalent practical experience.
Nice To Haves
- Deep technical expertise and a demonstrated ability to troubleshoot complex endpoint issues at scale.
- Experience leading or supporting operationally focused projects in client computing environments.
- Hands-on experience implementing and managing Windows Autopilot and post-provisioning automation.
- Experience with Windows 365 Cloud PC and/or Azure Virtual Desktop .
- Experience managing macOS devices using Jamf and Apple Business Manager or similar platforms.
- Experience developing automation through scripting or code-based solutions (PowerShell, Python, Bash).
Responsibilities
- Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions.
- Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end-user experience.
- Manage the Endpoint Engineering support queue , including prioritization, triage, and driving timely resolution of incidents and requests.
- Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues.
- Develop, refine, and maintain operational metrics , key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance.
- Assist and mentor teammates through knowledge sharing, documentation, and hands-on guidance.
- Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
