Sr. Systems Analyst

Concora Credit Inc.•Beaverton, OR

About The Position

As a Sr. Systems Analyst, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The impact you’ll have at Concora Credit: The Sr. Systems Analyst serves as a bridge between the Business and Technology for Concora Credit Operations. You’ll have a working knowledge of the Fiserv suite of credit products, a general understanding of industry risks and compliance with regulatory requirements, as well as a basic understanding of credit card processing. Responsibilities include providing consultative guidance to Business and IT Stakeholders to define business and technical requirements resulting in a system of record configuration changes, execution of requests through the ticketing channel, in-depth research, and more. You’ll create test plans to ensure the system configurations are properly tested and downstream impacts are considered before making changes. You’ll understand our Business and Technology needs. This requires collaborating with a wide variety of stakeholders to deliver high-quality system change/configurations, technical process descriptions, requirements, testing, and analytics. Clear and thorough solutions analysis and documentation are key aspects of the role. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Requirements

5+ years of Business Analyst, System Configuration/Implementation, Testing, Data Analysis, and/or Technical Support roles.
General exposure to various facets of Finance/Credit Card/Payments experience a plus (such as credit card servicing, merchant processing, compliance/regulatory, fraud, credit applications, card orders/ inventory, Credit Bureau, disputes, and more).
Experience within the Optis platform, PCF, Rules, DecisionQuest, and/or other Fiserv applications required.
Strong interpersonal and communication skills (both oral and written).
Be able to discuss technical topics with a non-technical audience.
Project management skills for the coordination of timelines, prioritization of issues, communications, and escalation of concerns

Nice To Haves

SQL and/or Databricks.
Test-lead experience.

Responsibilities

See problems as opportunities and be solution-oriented.
Analyze and evaluate business and/or system processes and highlight opportunities for efficiencies, offering solutions.
Design, test, and implement new functionality for various Fiserv applications.
Create test plans, perform testing, condition accounts, and document outcomes.
Manage ServiceNow queue of requests to support all lines of the business for the System of Record.
Create and maintain an accurate and comprehensive system, technical manual, and documentation updates to keep current with system settings.
Ask inquisitive questions to learn more to understand the need, not just the ask.
Provide a consultative approach and help steer the business to make informed business decisions.
Provide system analysis and related data solutions across multiple IT applications.
Help to identify, research, and diagnose root causes, as well as implement solutions when issues occur.
Research and dig in to find the answers by reviewing documentation, setting up test cases, and building knowledge across the applications for the Fiserv System of Record (Optis).
Prioritize, communicate, and plan work efforts to effectively manage expectations with business partners.
Be adaptable to change in a fast-paced environment.
Display self-awareness and willingness to mentor others towards success.
These duties must be performed with or without reasonable accommodation.

Benefits

Medical, Dental and Vision insurance for you and your family
Relax and recharge with Paid Time Off (PTO)
6 company-observed paid holidays, plus 3 paid floating holidays
401k (after 90 days) plus employer match up to 4%
Pet Insurance for your furry family members
Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
We invest in your future through Tuition Reimbursement
Save on taxes with Flexible Spending Accounts
Peace of mind with Life and AD&D Insurance
Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability