Sr. Systems Engineer

Visa•New York, NY

2d•Hybrid

About The Position

Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Systems Engineer (multiple openings) in New York, New York to: Architect, plan, and migrate legacy video conference infrastructure to the cloud. Support MTR and AV systems in conference rooms, auditoriums, studios, training rooms, and open collaboration spaces. Provide engineering support for live events using Microsoft Teams Live Events. Help administer and set policies for MS Teams, Microsoft Voice, and Audiocodes. Support telephony infrastructure for softphones and desk phones for end-users. Perform proof-of-concept (POC) tests and validation on new and emerging UCaaS and AV technologies. Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs. Establish global relationships and ensure regional handoffs are performed for escalated issues. Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams and MTRs. Create design documents, wikis, and how-to instructions. Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security for voice and video systems. Provide project coordination and technical review for new office builds and refresh projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures. Position reports to the New York, New York office and may allow for partial telecommuting. Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Requirements

Employer will accept a Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, Broadcasting & Communications, or a related field, and 5 years of experience in the job offered or in a Systems Engineer - related occupation.
Telecommunication like E911 and SBC
Advanced Microsoft 365 Services
Scripting and automation experience in PowerShell
Integrating with third-party apps using APIs or connectors
UCaaS (MS Teams) and AV industry
Planning, architecting, and deploying Microsoft Teams and MTRs in a large enterprise
Security implications and network dependencies for Microsoft Teams, MTRs, and Azure
Routing, switching, QoS, proxies, firewalls and their potential impact on voice, video, and web streaming network environments
Analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation
Analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills
MS-700 Certification
Power BI and Azure Dashboard
Deploying Microsoft Teams Rooms, Zoom Rooms, and Webex Rooms
Microsoft Teams Live Events.

Responsibilities

Architect, plan, and migrate legacy video conference infrastructure to the cloud.
Support MTR and AV systems in conference rooms, auditoriums, studios, training rooms, and open collaboration spaces.
Provide engineering support for live events using Microsoft Teams Live Events.
Help administer and set policies for MS Teams, Microsoft Voice, and Audiocodes.
Support telephony infrastructure for softphones and desk phones for end-users.
Perform proof-of-concept (POC) tests and validation on new and emerging UCaaS and AV technologies.
Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs.
Establish global relationships and ensure regional handoffs are performed for escalated issues.
Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams and MTRs.
Create design documents, wikis, and how-to instructions.
Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security for voice and video systems.
Provide project coordination and technical review for new office builds and refresh projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures.