Sr. Systems Engineer - Events Technology

Salesforce•San Francisco, CA

10d•Hybrid

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Sr. Systems Engineer Office hybrid in San Francisco, CA Overview of the Role: The Senior Systems Engineer role is part of the Marketing Event Technology team. The team is made up of Product, Engineering, and Operations professionals who come together to transform the in-person and digital experience at Salesforce Events for prospects & customers. This role will be responsible for configuration, support and continued optimization of the RainFocus implementation to allow event marketers to create and run their events smoothly.

Requirements

5+ years of experience administering enterprise SaaS platforms (event technology, marketing platforms, CRM, or similar)
2+ years of hands-on experience administering RainFocus or a comparable enterprise event management platform
Strong experience configuring workflows, forms, templates, permissions, and governance models in a multi-user environment
Experience managing user access, roles, and data privacy in systems handling attendee and customer data
Working knowledge of integrations and data flows between SaaS platforms (e.g., CRM, marketing automation, identity, analytics)
Proven ability to troubleshoot complex platform and configuration issues and partner with vendors for resolution
Experience supporting operational teams in a self-serve or scaled delivery model
A related technical degree required
Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders

Nice To Haves

Advanced expertise in configuring RainFocus with the Salesforce CRM and Marketing Cloud stacks via REST APIs, webhooks, or middleware like MuleSoft.
Proven track record of designing "Master Templates" and automated workflows that enable regional teams to launch localized events rapidly while maintaining strict data integrity.
Deep technical knowledge of SSO/SAML protocols and global data privacy standards (GDPR/CCPA) to ensure secure, compliant attendee journeys.
Experience using Agile/Scrum methodologies to lead platform change management and utilizing Tableau or CRM Analytics to monitor platform health and event ROI.

Responsibilities

Administer the RainFocus platform, ensuring reliability, scalability, and governance in alignment with business needs
Configure and Maintain event data architecture, templates and APIs in our vendor system
Partner with internal teams to manage integrations with CRM, marketing automation, identity, and sales systems
Administer user roles, permissions, and access controls in accordance with governance and security standards
Serve as the primary point of contact for complex platform issues and configuration challenges
Partner with RainFocus support and vendors to resolve incidents and drive timely resolution
Enforce platform governance, standards, and best practices across all event types
Lead platform change management, including releases, enhancements, and impact assessments
Drive continuous improvement to streamline event setup, reduce manual effort, and improve time-to-launch
Act as a subject matter expert on RainFocus capabilities and evolving event technology best practices