SR SYSTEMS SUPPORT QUALITY

VIVOS HOLDINGS•Jonesboro, AR

1d•$65,000 - $70,000•Onsite

About The Position

The Purpose of this position is to ensure primary support and facilitation of customer portals, including updating tasks, uploading required documents, scheduling testing/inspections, and general communication to maintain the partnership effectively. This person will also provide Quality Systems administrative support related to electronic Document Management Systems, Supplier Quality, and other areas as appropriate. This position will also be the subject matter expert for the Target Quality Program including their auditing process along with their electronic portal Inspectorio.

Requirements

B.S. or B.A. degree in an appropriate subject matter. Relevant work experience will be considered in lieu of a B.S. or B.A. degree.
Proficiency in Microsoft Office Suite, Internet Browsers, and Adobe PDF applications.
Familiarity with electronic QMS programs like SAP, MasterControl, Intellaquest, Specright, etc.
3+ years in a regulated industry, Cosmetic and Pharmaceutical preferred
Ability to prioritize daily workload, multitask, and shift scope to meet business needs.
Ability to work independently, cross-functionally, and within a team environment.
Strong attention to detail, excellent analytical and critical thinking skills
Possesses strong written and verbal communication skills
Ability to troubleshoot documentation and technical issues with minimal guidance.
Ability to participate effectively in audits and inspections

Nice To Haves

Experience with direct customer communication and technical certificates are a plus.

Responsibilities

TARGET QUALITY PROGRAM: Subject matter expert and responsible party for the Target Quality Program
Schedule all requirements for the Target Quality Program
Attend internal meetings on Target launches for timelines and prepare/schedule requirements
Respond to any Target requests from the customer directly, or from Sales
Become proficient with the Inspectorio portal to schedule all Target requirements
Manage/Create all documents and physical samples in support of the inspections
Attend off site inspections for support across all facilities – some of this may be remote support via TEAMS
SUPPLIER MANAGEMENT: Supports the supplier quality program with administrative support related to risk evaluations, audits, quality agreements, procedures, and annual performance reviews as needed
PORTALS: Partner with Technical services (Regulatory Affairs, R&D and Quality) for Customer compliance standards. This may include loading company information into electronic portals from other department subject matter experts
Monitor laboratory portals for product reports and respond to any failures. Failures may require assistance from Technical services for responses
Monitor customer portals and customer email requests. If needed, direct to the appropriate subject matter expert for requirements. Portal upload of documentation and/or respond to emails with appropriate information requested
DOCUMENT PROCESSING & eDMS MANAGEMENT: Initiate and follow-up on change requests for new and existing documents and documents for review, approval, and issuance
Initiate and follow-up on periodic review routings
Manage and follow-up on stalled/stopped/past due workflows
Troubleshoot system issues and provide resolutions to our stakeholders
REPORTING: Complete reports and metrics as required for documentation and training
OTHER RESPONSIBILITIES: Provide customer support and customer service to internal and external customers
All other duties as assigned