Sr. Technical Business Analyst

Ntara•Johnson City, TN

5d•Remote

About The Position

The Senior Technical Business Analyst works closely with the Solutions Engineering team in the planning, design, and documentation of large-scale, enterprise-grade technical initiatives within Ntara’s Product Experience Management (PXM) practice. Engagements span commerce and content-driven websites, Product Information Management (PIM), Digital Asset Management (DAM), and related ecosystem integrations, delivered on platforms implemented for Ntara’s clients. The Senior Technical Business Analyst will bring deep expertise across the digital ecosystem—from systems architecture and data modeling to integration strategy and analytics. Working under the architectural guidance of the Solutions Engineering team, you will act as a strategic partner within delivery, translating client requirements and solution intent into executable implementation plans while guiding teams through complex enterprise-scale initiatives. You’ll join a highly regarded PXM team made up of experienced architects, engineers, and analysts, offering opportunities to deepen technical leadership while shaping how complex digital ecosystems are delivered.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, Digital Media, Engineering, or a related field preferred
Equivalent professional experience may be considered in place of a formal degree
6–10+ years of progressive experience as a Technical Business Analyst, Business Systems Analyst, or similar role
3+ years working on large-scale, enterprise digital platforms (PIM, DAM, CMS, ecommerce, or MDM), or other data-heavy applications
Demonstrated experience leading complex, multi-system implementations and integrations
Prior experience in a consulting or agency environment, managing multiple concurrent clients and billable work, strongly preferred
Demonstrated leadership capabilities, including mentoring and influencing cross-functional teams
Proven ability to analyze and model large, complex datasets
Deep experience with PIM platforms (e.g., inRiver, Akeneo, Salsify, Censhare)
Knowledge and experience with complex multi-system application architectures
Knowledge and understanding of the principles of APIs as required to define a system integration architecture
Hands-on experience using REST APIs
The ability to read and follow logical paths of code (e.g. ASP.NET, Java, JavaScript, VBA) to support integration design, troubleshooting, and effective collaboration with development teams
Take ownership of delivery quality and technical coherence across assigned initiatives, ensuring solutions meet documented requirements, align with architectural intent, and are delivered in a scalable, maintainable manner

Nice To Haves

Advanced coursework or certifications in Business Analysis, Systems Architecture, Data Management, or Agile delivery are a plus
Familiarity with Azure infrastructure and hosting environments is a plus
Experience with Master Data Management (MDM) concepts and implementations a plus
Ecommerce platform experience, including integrations and deployments is a plus
CMS platform experience (e.g., Kentico, Optimizely/Episerver, Sitefinity) is a plus
Experience with DAM platforms (e.g., Aprimo, Bynder, Cloudinary, Digizuite) a plus

Responsibilities

Serve as a trusted delivery partner to clients, building strong relationships and deeply understanding their business goals, workflows, and technical landscapes in support of engineering-led initiatives.
Drive delivery-focused system and solution strategy using deep PXM expertise to align implementation approaches with long-term business objectives.
Partner with client and internal leadership to define, prioritize, and maintain digital roadmaps and multi-phase delivery plans.
Lead complex system enhancement and optimization initiatives, from discovery through implementation, testing, and deployment.
Provide technical leadership to Technical Business Analysts by delegating work, reviewing and validating deliverables, mentoring best practices, and serving as the primary escalation point for delivery-related questions and challenges.
Own problem-solving across all aspects of PXM implementations, including data, integrations, workflows, and user experience.
Participate in stakeholder interviews by engaging in technical discussions, asking clarifying questions and translating business needs into clear, actionable technical requirements for solutioning.
Lead documentation and solution planning for PIM, DAM, ecommerce, CMS, and related enterprise systems, ensuring consistency, quality, and alignment across all technical requirements for solutioning.
Produce clear, executive-ready documentation, including: System architecture and process diagrams Integration and data flow models Schema-level attribute definitions Attribute and data mappings across systems
Lead requirements gathering and author detailed functional and technical specifications.
Ensure delivery of high-quality, scalable, and maintainable solutions that meet client expectations.
Champion continuous improvement by contributing to process enhancements, templates, and delivery standards.
Support and guide management efforts for both clients and internal teams.
Maintain an average 80% billable utilization rate, inclusive of client delivery and approved internal initiatives.
Accurately track time and work effort in accordance with Ntara standards and project expectations.
Proactively communicate availability, capacity constraints, and delivery risks to project management.
Balance utilization expectations with delivery quality, technical leadership, mentoring, and internal contributions.