Zapier-posted 13 days ago
Mid Level
Remote • San Francisco, CA
Professional, Scientific, and Technical Services

Zapier is seeking a Technical Product Manager to join our Enterprise team. You will own and drive a complex technical product roadmap and initiatives that require deep technical understanding and cross-team execution. You'll own the technical product roadmap, which includes, but is not limited to, data residency, cell architecture planning, HIPAA compliance, Bring-Your-Own-Key encryption, security projects, and more. You'll be responsible for making technical trade-off decisions, defining architectural requirements, and driving engineering teams toward cohesive solutions that deliver customer value. You will partner and collaborate with engineering and product leaders across multiple teams to push for consensus and make decisions when teams have conflicting approaches, determining the path forward for complex technical challenges. We will rely upon you to understand the product architecture and customer requirements to facilitate technical tradeoffs where needed. You must be strong in execution, detail-oriented, and able to work cross-team to identify issues before they impact teams. You must be able to drive accountability across the organization.

  • Define and own meaningful goals for complex technical initiatives, fostering a culture focused on outcomes rather than outputs.
  • Drive measurable business impact through technical solutions that solve real customer problems, not just successful project delivery.
  • Make technical approach and sequencing decisions for complex initiatives spanning multiple systems like data residency, HIPAA compliance, and Bring-Your-Own-Key encryption.
  • Determine which compliance requirements require new infrastructure vs. configuration changes, balancing customer needs with engineering costs and technical feasibility.
  • Work with customers to help shape the future technical roadmap through customer calls, feedback sessions, and working with prospective customers.
  • Create and execute multi-quarter roadmaps for enterprise-driven technical initiatives, working backwards from customer commitments to define executable plans.
  • Translate enterprise customer needs into specific engineering requirements that teams can build against.
  • Remove friction and push the engineering team to make technical decisions quickly rather than scheduling more meetings.
  • Establish repeatable agile processes for cross-team coordination, leveraging tools like Jira to manage and track complex, cross-org projects end-to-end.
  • Understand complex technical systems and requirements to communicate dependencies, risks, and tradeoffs to stakeholders.
  • Started as an engineer or have deep technical experience with complex infrastructure/platform initiatives like AWS, Kubernetes, Terraform, Vercel, and engineering tooling like Datadog, Databricks, OpsLevel, Incident.io.
  • Led large-scale technical programs like data residency, compliance frameworks, microservices migrations, or similar multi-quarter initiatives.
  • Proven ability to define technical roadmaps and drive them to completion.
  • Build strategic networks across the organization to stay informed of company-level developments and influence technical decisions.
  • Experience with regulated industries, security requirements, or enterprise-scale infrastructure challenges.
  • Look around technical corners, resolve cross-team misalignment, and remove friction.
  • Lead change effectively, introducing and implementing new processes, tools, and ways of working.
  • Built or delivered compliance roadmaps (HIPAA, SOC2), data residency solutions, or enterprise security features.
  • Experience with cell architecture, encryption key management, or large-scale infrastructure migrations.
  • Delivered technical solutions across different geographic regions with varying compliance requirements.
  • Remote work flexibility
  • Diversity and inclusion initiatives
  • Non-standard application process promoting inclusion and equity
  • Commitment to reasonable accommodations for individuals with disabilities
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