Sr. Technical Program Manager, AGI-Data Services G-T Quality

Amazon • Boston, MA

1d

About The Position

The AGI Data Services organization is responsible for procuring data needed for
building and validating large-language models. The vision of the AGI-DS Experts
Program is to efficiently organize upstream and downstream dependencies,
implement process and tooling improvements, and stay ahead of industry trends in
expert data collections, which require annotators and auditors to hold a
graduate degree or higher due to the specialized knowledge needed for the work..

Today, AGI Data Services leverages expert knowledge to create high-quality data
for training and fine-tuning large language models. The program requires
coordination across multiple teams, effective dependency management, and
continuous process improvement to maximize the value of expert contributions to
model performance.

This TPM role's scope includes defining strategy for expert data collection,
streamlining processes between upstream and downstream dependencies, and leading
cross-functional development teams from design through delivery. You will be
accountable for researching industry trends in expert data collection,
identifying gaps in current processes, and communicating your vision for
improvements to multiple directors. Most importantly, you will influence
engineering teams to build the right solutions for expert data collection. This
position involves regular communication with senior management on status, risks
and change control. Success requires strong verbal and written communication in
email, WBRs, MBRs, PRFAQs, PRDs, roadmap reviews, and other strategic meetings.
Cross-team coordination, project and program management and executive
presentation skills are essential.

Key job responsibilities
The Sr. Technical Program Manager will interact with expert contributors,
product management, program management, cross partner teams, multiple
stakeholders and leadership to deliver complex projects and programs. The person
will anticipate bottlenecks in the expert program workflow, provide escalation
management, make trade-off decisions, and balance business needs versus
technical constraints.

The person should have technical skills to design and implement process and
tooling solutions. Successful candidates will have a strong technical
background, be detail driven and have excellent problem solving abilities. You
will have a deep understanding of expert data collection processes and will
successfully represent technical requirements to senior leadership. Your
technical expertise and operational excellence will influence the team's
decisions and drive robust solutions for expert data collection. They are
responsible for bridging experts, technology, process and operations to achieve
the right results.

Requirements

• 5+ years of people management experience
• 5+ years of technical program management experience
• Bachelor's degree in Engineering, Computer Science, or a related technical field
• Experience in people management
• Experience in technical program management
• Experience managing efforts in Unix/Linux environments, distributed systems or developing large-scale web applications

Nice To Haves

• Knowledge of the AWS product suite
• Knowledge of data center infrastructure design, operations, or delivery
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience with Agile or other program management methodologies

Responsibilities

• Collaborate with internal partners to understand their business priorities, communicate outcomes and define roadmaps.
• Define metrics and performance indicators and establish mechanisms to drive them.
• Dive deep into anecdotes and data to find patterns and root causes of problems.
• Dive deep into science, technology and process to identify problems and create solutions. Tirelessly advocate for improvements to systems and processes that will benefit our product teams / stakeholders and business partners.
• Engage with ML Data operations teams to root cause issues, and design solutions.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level