Sr. Technical Program Manager, Workforce Solutions - Transformative Tech

Amazon • Seattle, WA

6d

About The Position

Workforce Solution - Transformative Tech is a global organization that builds and delivers innovative products and services for Amazon’s hourly associates and contractors. Our team uses modern technologies to solve complex problems at scale. We are building job growth solutions for our associates that helps Amazon stay customer obsessed. We deliver solutions that scale in volume, and handle the complexity of diverse workflows and country specific rules/regulations. Our end-to-end solutions give Amazon associates around the globe the flexibility to grow their skills across multiple job roles, and the mobility to go work in different job roles. We make it simple for associates worldwide to explore job options, train, choose, and progress their career at Amazon.

As a Senior Technical Program Manager in the team, you will work with multiple teams to help solve complex technical solutions aimed to provide associates more choices for working preferred schedules, while also improving operational agility. You will have a direct influence on the technical design and implementation plan. You will work with multiple tech and business teams to build these complex solutions.

Workforce Solutions (WS) empowers our customers by providing integrated, people-focused solutions that streamline hiring processes for WW Stores, AWS, Devices, and Talent Acquisition. As stewards of the employee lifecycle and experience, we drive initiatives that promote transparency and efficiency in career mobility, workforce engagement, and operational needs management. We prioritize customer-centricity by tailoring our capabilities and processes to align with their preferences and behaviors. Our approach is to start with the customer's needs and match individuals to the right opportunities through our services.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

• manage ambiguity and collaborate with stakeholders
• manage the lifecycle of a complex cross-functional program with considerable impact
• accountable for the overall strategy as well as driving teams inside and outside your organization to deliver
• understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural decisions
• ensure business and technical stakeholder needs are aligned, you drive mindful discussions that lead to crisp decisions
• make smart trade-offs (e.g., time vs. effort vs. features)
• partner with customers and engineering teams to determine which projects move forward and in what priority order
• use your knowledge to assess development processes, test plans, and operations/maintenance requirements
• streamline and/or eliminate excess process
• influence teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction, development collisions, and/or outages

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed