Sr. Technical Writer, Customer Support
About The Position
Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Requirements
- 8+ years of technical writing experience, preferably for customer-facing content.
- Strong written and verbal communicator.
- Detail-oriented.
- Extensive experience working with content management platforms, including AI tools.
- Collaborative focus & proactive attitude.
- Adaptable to an ever-changing environment.
- Passionate about improving the customer experience by providing clarity and confidence.
- Bachelor’s degree in relevant field of study (or equivalent experience).
Nice To Haves
- Automotive industry experience a plus.
Responsibilities
- Timely documentation of evolving products, systems, and features with proactive tracking of updates.
- Document, own, and maintain customer-facing information for the external help center.
- Document, own, and maintain internal Customer Support processes, resources, and training materials for customer-facing teams.
- Partner closely with teams beyond Customer Support (Product, Marketing, Digital Products, Legal, etc.) to ensure documentation & resources are accurate and delivered in a timely fashion.
- Act as a process/procedure subject matter expert on cross-functional projects impacting Customer Support and customer-facing resources.
- Analyze usage of customer help center as well as Customer Support interactions to make adjustments to content and provide relevant feedback to the Customer Support and Product teams.
- Collect feedback from the Customer Support team on Support articles and customer-facing information to enhance the usage experience.
- Roughly 10% travel to Scout Motors locations and vendor site(s), as needed.
Benefits
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
