Sr. Technology Product Manager - Remote

UnitedHealth Group•Eden Prairie, MN

5d•Remote

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position. The technology product management organization designs, develops, and manages activities for a specific product or group of products, from product definition and planning through production, release, and end-of-life. It is responsible for management of the full product lifecycle with a technical focus, including the strategy, design, development, management, and end-of-life of new, existing, or acquired products. The organization leverages market insights and emerging technology developments and trends to understand market/customer needs, as well as identify new opportunities or make adjustments to current product offerings. Team members balance deep subject matter expertise with knowledge of business use cases and strong technical aptitude. The organization is accountable for delivering product performance in alignment with expectations, updates and changes to a product portfolio to improve competitive position and produce optimal product performance to meet customer and market needs. It is accountable to the OptumServe business line P&L owners and is responsible for cross-functional stakeholder management, including (but not limited to) design, engineering, scrum teams, and business leaders. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. To deliver on the organization’s responsibility, the Sr. Tech Product Operations Manager position conducts the following:

Requirements

HS Diploma or GED equivalent
4+ years of experience in product management roles including gathering requirements, assisting in identifying user stories and delivering against product roadmaps
4+ years of experience in internal or external customer engagement and managing customer expectations and feedback
4+ years of experience working in an agile or scaled agile development environment
3+ years of experience executing work across matrixed product teams
Experience using quantitative and qualitative data to assess priorities and influence roadmaps
Experience using straightforward, structured communication when connecting with stakeholders
Experience presenting to large groups and translating technical information to non-technical stakeholders
U.S. Citizen

Nice To Haves

Undergraduate degree or equivalent experience
Certified Scrum Product Owner
LESS certification
5+ years of experience in product management roles
5+ years of experience in internal or external customer engagement and managing customer expectations and feedback
5+ years of experience working in an agile or scaled agile development environment
Experience with application development and software integrations
Experience creating or calculating savings for cost benefit analyses
Experience in Healthcare
Experience working with state or federal government clients, including the bidding and implementation process
Experience leveraging AI tools in the software development (or product) lifecycle in order to improve quality and efficiency
Familiarity with software development concepts and comfortable reading and interpreting technical documentation and working with developers, solution architects and other technical staff

Responsibilities

Supports capabilities under a product area
Understands the “what & why” of user stories/features, ensures their relationship to OKRs, and how each may impact the customer
Understands and contributes to initiatives and value propositions to deliver thoughtful, holistic solutions
Engages with users and delivers incremental value to consumers that will increase Net Promoter Score (NPS)
Communicates effectively to build relationships with key stakeholders (scrum teams/product leads/delivery leads)
Identifies and appropriately leverages SMEs
Understands primary capabilities within the portfolio/product line
Actively advances understanding of product model and product culture across assets/teams
Understands a feature’s impact/relationship on other functionality
Speaks credibly to both business and technology partners across teams and levels
Diffuses conflict by driving consensus based on the greater good of the product and customer needs
Manages prioritization and trade-offs between customer experience, business requirements, technical limitations, performance, and operational
Drives the budget at feature/scrum team level
Translates customer insights into actionable jobs to be done
Supports the product backlog and prioritization
Decomposes capabilities into manageable features/stories and partners with engineering teams on the creation of requirements and user stories
Effectively balances needs of operations and technical teams
Builds relationships to be a trusted partner and provides situational support to other product teams
Positively influences capability outcomes
Effectively leads cross-functional meetings
Interfaces well with direct leadership
Possesses a growth mindset, the ability to think on their feet and adapt quickly, and self motivation
Anticipates needs of audience by preparing options and recommendations
Uses evidence-based research and facts to influence and drive decisions
Manages complex requirements and refines products based on business goals and market needs