Sr. Teller

Berkshire Bank•Newport, RI

14h•$20 - $27•Onsite

About The Position

This position works under the supervision of the Teller Supervisor. The Senior Teller is responsible for processing a variety of routine and complex teller transactions accurately and efficiently. The cash drawer must be balanced daily following the established guidelines of the Teller Variation Policy. All security procedures must be followed which include; cash, keys, teller stamp, cash drawer limits, negotiable items etc. Incumbent must follow all bank policies and procedures pertinent to this position, which include check cashing policies, deposit verification policies and security. The Senior Teller will be cross-trained in all daily operational functions of the teller line including maintaining vault cash, ATM settlement, CTR reporting and monthly reports. The Senior Teller will be responsible to meet or exceed individual teller incentive goals. The Senior Teller assists the Teller Supervisor with the daily operations of the teller line. This will include making decisions within established authority limits for less experienced tellers. In addition, the Senior Teller will be trained to perform duties of the Teller Supervisor during their absence. In this position, the Senior Teller is responsible for demonstrating excellent customer service in accordance with the Bank’s commitment to deliver “World Class Service”.

Requirements

Extensive cash handling
Retail Sales and Customer Service Experience
Thoroughly cross trained in all teller line related duties
Demonstrated decision and judgment making skills
Demonstrated success in achieving teller referral goals
Previous supervisory experience
Good listening and verbal communication skills
Detail oriented and organizational skills
Enthusiastic, goal oriented and customer focused.
One to two years Teller experience or one year Teller experience with supervisory experience
High School diploma or GED required
Computer experience and familiarity with Microsoft Office (Word, Excel, Outlook)
Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds.

Responsibilities

Maintain and balance a cash drawer
Balance within an acceptable time limit and within guidelines.
Process all levels of complex teller transactions in a timely, accurate and efficient manner.
Cash checks within established check cashing limits, follows check cashing policy and seeks supervisory approval when necessary.
Performs supervisory overrides within established limit
Assist in the training of less experience tellers or new hires.
Assist the Teller Supervisor with the daily operation of the teller line
Performs duties of the Teller Supervisor during their absence.
Follows all bank policies and procedures including security of the banks assets to minimize exposure.
Knowledge of bank products and service.
Utilizes sales techniques to recognize the needs of our customers and prospects and offer solutions
Meet or exceed individual teller incentive goals
Contribute to the overall branch goals