Sr Training Coordinator

Aspen Technology•Houston, TX

About The Position

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role As a member of the Customer Success organization, the Senior Training Coordinator is responsible for coordination and administration of training classes for NORAM and LATAM regions. The Senior Training Coordinator manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training.

Requirements

Experience working in a customer facing role in a fast-paced high-tech environment
Proficient with Microsoft Office
Excellent customer service and interpersonal skills
Strong verbal and written communication skills
Self-discipline and motivation to produce results with minimal supervision
Strong attention to details and demonstrated ability to manage multiple priorities
Ability to work within deadlines.
Excellent planning, time management, organizational skills
Strong analytical, problem solving and creative thinking skills

Nice To Haves

University Degree is preferred.
Business or marketing background will be helpful.

Responsibilities

Schedule training classes
Maintain current and accurate data and statuses for all Training Class and Student Registration records
Capture accurate and complete information in our Customer Relationship Management (CRM) system
Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries
Provide a high level of customer service to external and internal customers
Prepare and distribute class status reports to the management team
Prepare proposals to sell training classes
Manage all class logistics. Ensure training manuals, software licenses and any other needs are delivered prior to class start
Manage off-site facility rental in other cities. Coordinate lunch catering to classes when needed.
Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system
Invoice students accurately and in a timely manner
Participate in other business improvement projects and assignments as required
Interact with customers directly through chat or phone.
Greet customers in our Singapore training facility and set up rooms, keep drinks and snacks stocked